Guest Service Agent

IHG Hotels & Resorts; Al Khobar; On-site; SAR 36,000 - 72,000; Full time

Benefits offered by this job

Uniform

Room discounts

Training programs

Job summary

IHG Hotels & Resorts in Al Khobar is seeking a Front Desk Agent to warmly welcome guests and ensure a seamless start to their stay. You will manage bookings, payments, and the check-in/check-out flow while offering local insights to enhance memorable experiences.

Strong communication, problem-solving, and basic tech skills are essential; fluency in the local language is highly valued. The role includes a full uniform, generous room discounts, and comprehensive training within a global

Qualifications

• Excellent communication and guest-service mindset.
• Ability to resolve issues and turn them into positive experiences.
• Fluency in the local language; additional languages are a plus.
• Comfort with reading, writing, basic maths, and computer use.

Responsibilities

• Greet guests warmly and initiate memorable experiences.
• Acknowledge IHG Rewards Club members and returning guests in person or by phone.
• Take, manage, and process payments for guest bookings.
• Ensure fast and seamless check-in and check-out procedures.
• Anticipate guests' needs and provide tailored recommendations and support.

Skills

Communication skills

Problem-solving

Local language fluency

Basic computer skills

Job description

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamlessStaying one step of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

What We need from you:

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great, but not essential
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.