Hotel Cleanliness Supervisor

Four Points by Sheraton; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

Marriott International through Four Points by Sheraton Riyadh is seeking a housekeeping supervisor to inspect guest rooms and public areas, ensuring quality after cleaning. You will coordinate with Engineering, Front Office, and Laundry, manage room status, and assist management in daily activities.

This role emphasizes safety, equipment use, and guest satisfaction. The position requires one year of related and supervisory experience, with a high school diploma or GED.

Qualifications

• High school diploma or GED equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.
• License or Certification: None.

Responsibilities

• Inspect guest rooms, public areas, pool, etc. after cleaning to ensure quality standards.
• Run sold room reports, verify room status, identify discrepant rooms, and update room status.
• Assist housekeeping management in daily activities and coordinate with Engineering, Front Office and Laundry.
• Document and resolve issues with discrepant rooms with the Front Desk and communicate changes in room assignments.
• Help hire, train, schedule, evaluate, coach, and motivate employees; follow safety and security policies.

Education

High school diploma or GED equivalent

Related Work Experience: At least 1 year

Supervisory Experience: At least 1 year

License or Certification: None

Job description

Additional Information

Job Number: 26087507

Job Category: Housekeeping & Laundry

Location: Imam Faisal Bin Turki Street, Riyadh, Saudi Arabia (11421)

Schedule: Full Time

Located Remotely?: N

Position Type: Non-Management

Position Summary

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards.

Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.

Assist Housekeeping management in managing daily activities.

Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.

Document and resolve issues with discrepant rooms with the Front Desk.

Prepare, distribute, and communicate changes in room assignments.

Communicate issues to next shift.

Complete required paperwork.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.

Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards.

Physical requirements: Move, lift, carry, etc. (≤55 lbs without assistance, >55 lbs with assistance). Push and pull a loaded housekeeping cart over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.

Preferred Qualification

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None.

Equal Employment Opportunity

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.