Hostess

Accor Hotels; Umluj; On-site; SAR 48,000 - 120,000; Full time

Job summary

A luxurious resort in Tabuk Province, Saudi Arabia, is seeking a Host/Hostess to greet and guide guests in stylish dining spaces. The ideal candidate will possess strong communication skills, experience in a guest-facing role, and a passion for hospitality. Responsibilities include managing seating, handling guest requests, and ensuring a polished reception experience. This role offers an exciting opportunity to be part of a vibrant hospitality team as the resort establishes itself as a premier destination.

Qualifications

• 1-2 years of experience in a guest-facing role, ideally in an upscale or lifestyle hotel, restaurant, or lounge environment.
• Strong verbal communication skills in English; additional languages such as Arabic are highly desirable.
• Ability to manage busy service periods while remaining composed, courteous, and attentive.

Responsibilities

• Welcome and engage each guest in a polished manner.
• Manage guest seating and flow based on reservations and walk-ins.
• Handle guest complaints and feedback professionally.
• Maintain cleanliness and organization of the reception areas.

Skills

Guest service

Verbal communication

Team coordination

Time management

Education

High school diploma or equivalent

Hospitality-related education

Tools

POS systems

Reservation platforms

Job description

Company Description

Welcome to SLS The Red Sea, where bold creativity and unapologetic luxury come to life.

Part of Ennismore’s globally celebrated lifestyle portfolio, SLS Hotels are known for redefining hospitality through striking design, elevated service, and magnetic social energy. Now open on the Red Sea coast, SLS The Red Sea stands as one of Saudi Arabia’s most exciting lifestyle destinations.

The resort features 150 impeccably designed keys, five dynamic Food & Beverage venues, and a luxurious spa sanctuary, offering guests a seamless blend of indulgence, entertainment, and escape. From vibrant dining experiences to moments of pure relaxation, every detail is crafted to surprise, inspire, and connect.

More than a hotel, SLS The Red Sea is a living stage—a place where creativity thrives, individuality is celebrated, and bold ideas are encouraged. As the journey continues beyond opening, we are building a passionate team to shape the future of this iconic destination. If you’re driven by excellence, energized by lifestyle hospitality, and ready to be part of something extraordinary, this is where your story continues.

Job Description

As a Host/Hostess at SLS The Red Sea, you are the first and last impression for our guests, a poised and personable ambassador of our bold and stylish dining spaces. Reporting to the Restaurant Manager, your role is to greet, seat, and guide guests with warmth, efficiency, and flair while supporting seamless front‑of‑house operations. You ensure the experience begins the moment guests step into the restaurant and is marked by intuitive hospitality throughout.

Responsibilities

• Welcome and engage each guest in a polished, confident, and upbeat manner aligned with the SLS tone of voice.
• Manage guest seating, flow, and table allocations based on reservations and walk‑ins, ensuring fairness and efficiency across all service sections.
• Accommodate special guest requests and communicate effectively with the service team to ensure expectations are met or exceeded.
• Maintain up‑to‑date knowledge of menus, special events, seating arrangements, and guest preferences.
• Handle guest complaints, feedback, and queries professionally, ensuring resolution or escalation when appropriate.
• Maintain presence at the host stand at all times during service, ensuring seamless guest reception and restaurant ambiance.
• Accurately manage reservations using the restaurant’s system, including inputting, updating, and reviewing guest data and seating plans.
• Confirm reservation details, guest counts, and preferences, and communicate any changes to relevant team members.
• Answer phone calls promptly and professionally (within two rings), assist with inquiries, and record messages or bookings accurately.
• Coordinate with the kitchen, service, and bar teams to maintain pace and timing of service based on guest volume and flow.
• Maintain cleanliness and organization of the reception and entrance areas; assist with clearing and resetting tables when required.
• Perform assigned side duties such as updating seating charts, polishing menus, or assisting with menu distribution.
• Follow grooming and uniform standards as set by SLS, always reflecting a stylish and refined appearance.
• Ensure compliance with all fire, health, safety, and hygiene standards, as well as local and internal licensing requirements.

Qualifications

• 1–2 years of experience in a guest‑facing role, ideally in an upscale or lifestyle hotel, restaurant, or lounge environment.
• High school diploma or equivalent required; hospitality‑related education is a plus.
• Strong verbal communication skills in English; additional languages such as Arabic are highly desirable.
• Confident, charismatic personality with a genuine passion for hospitality and guest service.
• Ability to manage busy service periods while remaining composed, courteous, and attentive.
• Competency in using POS systems and reservation platforms.
• Able to stand and move confidently in crowded dining areas and assist with light operational tasks as needed.
• Flexible schedule including availability on weekends, evenings, and holidays.