Hostess / Host at Holiday Inn

Holiday Inn; Riyadh; On-site; SAR 39,000 - 61,000; Full time

Job summary

Holiday Inn Riyadh is seeking a Hostess/Host to join the Food & Beverage team. You will greet guests, manage reservations, and coordinate seating to ensure a smooth dining experience in accordance with brand standards.

The role requires 1–2 years of hospitality experience, strong communication skills, and a polished appearance. English is essential; Arabic is a plus. This is an on-site position with opportunities for growth within a dynamic hotel environment.

Qualifications

• High school diploma or equivalent required; Diploma in Hospitality preferred.
• 1–2 years of experience in Food & Beverage service, hotel reception, or guest service.
• Excellent communication and interpersonal skills with a friendly and professional attitude.
• Strong organizational and multitasking abilities.
• Ability to stay calm and courteous in a fast-paced environment.
• Basic computer skills; familiarity with reservation or POS systems is a plus.
• Well-groomed appearance with a strong customer service focus.
• Good command of English; Arabic is an advantage.

Responsibilities

• Greet guests warmly and escort them to tables.
• Manage restaurant reservations, waitlists, and seating arrangements for efficiency and guest satisfaction.
• Coordinate table assignments based on reservations and guest preferences.
• Monitor occupancy and communicate availability with the F&B team.
• Respond to guest inquiries, special requests, and seating preferences.
• Assist with VIP arrivals, group reservations, and special occasions to ensure personalized experiences.
• Maintain a welcoming reception area and present menus and promotional materials.
• Coordinate with Captains, F&B Attendants, and Kitchen to ensure smooth guest flow.
• Handle guest concerns courteously and escalate as needed.
• Answer calls professionally and provide accurate information on services and hours.
• Promote dining promotions, menus, and events when appropriate.
• Ensure compliance with grooming standards, hygiene, and health & safety procedures.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Organizational skills

POS familiarity

English proficiency

Arabic advantageous

Education

High school diploma or equivalent

Hospitality diploma

Tools

POS / reservation systems

Job description

Hostess / Host at Holiday Inn in الرياض, S01, SA

Full time on site position offers great opportunities for career growth.

Description

We are looking for a Hostess / Host to join our Food & Beverage team at Holiday Inn Riyadh Rose Yard. The successful candidate will be responsible for creating a welcoming first impression by greeting guests, managing restaurant reservations, coordinating seating arrangements, and ensuring a smooth dining experience. The role works closely with the service and kitchen teams to maintain efficient guest flow while delivering friendly and professional service in accordance with Holiday Inn and IHG brand standards.

Key Responsibilities

• Welcome guests warmly upon arrival and escort them to their tables in a friendly and professional manner.
• Manage restaurant reservations, waitlists, and seating arrangements to maximize efficiency and guest satisfaction.
• Coordinate table assignments based on reservations, guest preferences, and operational requirements.
• Monitor restaurant occupancy and communicate table availability with the Food & Beverage team.
• Respond promptly to guest inquiries, special requests, and seating preferences.
• Assist with VIP arrivals, group reservations, and special occasions to ensure personalized guest experiences.
• Maintain an organized and welcoming reception area, ensuring menus and promotional materials are available and presented professionally.
• Coordinate with Captains, Food & Beverage Attendants, and the Kitchen to ensure smooth guest flow throughout service.
• Handle guest concerns courteously and elevate service issues to the Food & Beverage Supervisor when necessary.
• Answer telephone calls professionally, manage reservation inquiries, and provide accurate information about restaurant services and operating hours.
• Promote hotel dining promotions, special menus, and outlet events when appropriate.
• Ensure compliance with hotel grooming standards, hygiene practices, and health & safety procedures.
• Support outlet operations during busy periods and perform other duties as assigned by the Food & Beverage Supervisor or Outlets Manager.

Requirements

• High school diploma or equivalent; Diploma in Hospitality is preferred.
• Minimum 1–2 years of experience in Food & Beverage service, restaurant reception, or guest service, preferably within a hotel environment.
• Excellent communication and interpersonal skills with a friendly and professional attitude.
• Strong organizational and multitasking abilities.
• Ability to remain calm and courteous in a fast-paced environment.
• Basic computer skills and familiarity with reservation or POS systems are an advantage.
• Well-groomed appearance with a strong customer service focus.
• Good command of English; Arabic is an advantage.