Hostess

Hilton Worldwide Holdings Inc.; Jeddah; On-site; SAR 56,000 - 89,000; Full time

Job summary

Hilton Worldwide Holdings Inc. in Jeddah invites applications for a Hostess role. You will welcome guests, manage seating plans, handle reservations, and liaise with the service team to ensure smooth operations and outstanding guest satisfaction.

The ideal candidate has a high school diploma, strong communication skills, a professional appearance, and the ability to work in a fast-paced environment. English proficiency is required; additional languages are a plus.

Qualifications

• High school diploma or equivalent is required; hospitality qualification is a plus.
• Experience as a Hostess, Receptionist, or in customer service is preferred.
• Strong communication and interpersonal skills are essential.
• Professional appearance and positive attitude are important.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Welcome and greet guests in a friendly and professional manner.
• Manage reservations and accurately maintain the reservation system.
• Escort guests to their tables and present menus when required.
• Monitor table availability and optimize seating arrangements.
• Coordinate with restaurant staff to ensure efficient guest flow.
• Answer guest inquiries and provide information about restaurant services and promotions.
• Handle guest concerns courteously and escalate issues when necessary.
• Maintain a clean and organized reception area.
• Follow hotel and restaurant standards, policies, and procedures at all times.
• Assist with special events and group bookings as required.

Skills

Communication

Interpersonal skills

Customer service

Multitasking

Time management

Organizational skills

English proficiency

Hospitality experience

Education

High school diploma

Hospitality qualification

Tools

Reservation systems

Job description

Job Description

The Hostess is responsible for creating a warm and professional first impression for guests. She manages the restaurant's seating plan, handles reservations, welcomes guests, and maintains effective communication with the service team to ensure smooth restaurant operations and exceptional guest satisfaction.

Responsibilities

• Welcome and greet guests in a friendly and professional manner.
• Manage reservations and accurately maintain the reservation system.
• Escort guests to their tables and present menus when required.
• Monitor table availability and optimize seating arrangements.
• Coordinate with restaurant staff to ensure efficient guest flow.
• Answer guest inquiries and provide information about restaurant services and promotions.
• Handle guest concerns courteously and escalatem issues when necessary.
• Maintain a clean and organized reception area.
• Follow hotel and restaurant standards, policies, and procedures at all times.
• Assist with special events and group bookings as required.

Qualifications

• High school diploma or equivalent; hospitality-related qualification is an advantage.
• Previous experience as a Hostess, Receptionist, or in a customer service role preferred.
• Excellent communication and interpersonal skills.
• Professional appearance and positive attitude.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Good organizational and time-management skills.
• Basic computer skills and experience with reservation systems preferred.
• Proficiency in English; additional language skills are an advantage.
• Flexibility to work shifts, weekends, and public holidays.