Hospitality Operations Director: Guest Experience Leader

Hilton; Dammam; On-site; SAR 150,000 - 210,000; Full time

Benefits offered by this job

Incredible travel perks

Paid parental leave

Crisis concierge

Mental health resources

Job summary

Hilton is seeking a Director of Operations to lead daily hotel operations, deliver memorable guest experiences, and uphold brand standards. This role focuses on driving service excellence, budgeting, forecasting, and strategic planning to ensure exceptional stays for guests worldwide.

You will cultivate a high-performing team through performance management, professional development, and recognition programs, while aligning operations with Hilton’s core values of hospitality, integrity,

Qualifications

• Demonstrated leadership in hospitality operations.
• Experience in hotel management preferred.
• Strong customer service focus.

Responsibilities

• Oversee hotel operations: lead daily operations, budgeting, forecasting, and compliance with brand standards.
• Shape service excellence: monitor guest satisfaction and drive improvements to guest experience.
• Enhance performance: identify process or team gaps and implement improvements.
• Lead quality and service initiatives: drive quality assurance and guest satisfaction metrics.
• Cultivate a high-performing team: drive engagement, development, and recognition.

Job description

Hilton is seeking a Director of Operations to lead daily hotel operations, deliver memorable guest experiences, and uphold brand standards. This role focuses on driving service excellence, budgeting, forecasting, and strategic planning to ensure exceptional stays for guests worldwide.

You will cultivate a high-performing team through performance management, professional development, and recognition programs, while aligning operations with Hilton’s core values of hospitality, integrity,