Head of Credit Operations: Digital Mortgage Leader

Soar; Riyadh; On-site; SAR 300,000 - 520,000; Full time

Job summary

Soar in Riyadh is seeking a Head of Credit Operations to lead the digital credit underwriting, disbursal, and post-disbursal processes. You will ensure fast, accurate, regulator-compliant handling from application to disbursal and beyond.

You will manage valuation vendors, oversee documentation, and collaborate with underwriting, legal, and finance teams to optimize workflows and risk controls in a fintech environment.

Qualifications

• Bachelor’s degree in Finance, Business, Accounting, or related field.
• 5 years of experience in credit administration, finance operations, in mortgage products (Ready-to-move, Off-plan, Self-Construct) on Murabha/Ijarah basis in a fintech/bank.
• Full knowledge & understanding of the home-financing market dynamics in KSA; i.e. pricing, process, requirements, regulatory and legal frameworks.
• Solid understanding of digital finance origination systems, credit workflows, and document validation processes.
• Experience coordinating real-estate valuation processes and vendor relationships.
• Highly organized and detail-oriented, with the ability to manage multiple cases and deadlines simultaneously.
• Excellent interpersonal and written communication skills to manage both internal stakeholders and third-party agencies.

Responsibilities

• Coordinate and monitor the end-to-end digital credit process, including documentation verification, eligibility criteria validation, and application completeness.
• Prepare, review, and maintain digital disbursal packages, ensuring all pre-conditions are met before release of funds.
• Ensure all customer documents are validated, digitized, and securely stored in accordance with data and regulatory standards.
• Support the credit underwriting process by coordinating documentation flows, finance-to-property value verification, and finance file completeness.
• Liaise with certified real estate evaluation agencies, manage appraisal requests, track submissions, and ensure quality and timeliness of property reports.
• Own and maintain relationships with valuation agencies, including onboarding, performance tracking, SLA compliance, and issue resolution.
• Collaborate with underwriting, legal, and finance teams to streamline finance operations workflows and enhance platform efficiency.
• Conduct post-disbursal activities, such as disbursal-trench management, condition tracking, documentation follow-up, and system updates.
• Assist in audit preparation, compliance checks, and reporting for regulatory and internal control purposes.
• Contribute to process documentation, automation initiatives, and operational risk mitigation efforts.
• Maintain accurate, up-to-date records in the finance management system throughout the credit lifecycle.
• Ensure end-to-end compliance with internal credit policies and external regulatory guidelines (e.g., KYC, AML, mortgage-specific regulations).
• Respond to internal and external queries regarding finance status, documentation, and process timelines.

Skills

Interpersonal communication

Organizational skills

Attention to detail

Regulatory awareness

Education

Bachelor's degree in Finance or related field

Tools

Digital credit origination systems

Job description

Soar in Riyadh is seeking a Head of Credit Operations to lead the digital credit underwriting, disbursal, and post-disbursal processes. You will ensure fast, accurate, regulator-compliant handling from application to disbursal and beyond.

You will manage valuation vendors, oversee documentation, and collaborate with underwriting, legal, and finance teams to optimize workflows and risk controls in a fintech environment.