Guest Service Agent

IHG Hotels & Resorts; Al Khobar; On-site; SAR 45,000 - 75,000; Full time

Benefits offered by this job

Uniform provided

Employee room discounts

Comprehensive training

Job summary

IHG Hotels & Resorts is seeking a guest-focused team member to welcome guests, manage bookings and payments, and ensure swift check-in and check-out. You will anticipate guest needs and provide tailored recommendations while maintaining high service standards.

We value clear communicators, problem-solvers, and staff with basic computer skills. Fluency in the local language is preferred, with additional languages a plus. Join us for a rewarding career and employee benefits.

Qualifications

• Strong communication and guest-service mindset.
• Problem-solving mindset with ability to turn issues into opportunities.
• Fluency in local language; extra languages a plus.
• Basic literacy and computer skills are essential.

Responsibilities

• Greet guests and acknowledge IHG Rewards Club members and returning guests in person or over the phone.
• Take, manage, and receive payments for guest bookings and ensure smooth check-in/check-out.
• Anticipate guests' needs and offer tailored recommendations and solutions.
• Assist with bills, issues, and restaurant recommendations to enhance the guest experience.

Skills

Communication skills

Problem solving

Local language fluency

Literacy & computer skills

Job description

A little taste of your day-to-day:

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

What We need from you:

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great, but not essential
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.