Guest Reservations Specialist: Create Memorable Stays

Hilton; Tabuk; On-site; SAR 67,000 - 100,000; Full time

Job summary

Hilton is seeking a Reservations Agent to brighten guest experiences by handling inquiries and turning them into memorable bookings. You’ll contribute to a warm, efficient guest journey across the booking process and support sales efforts through proactive service.

Ideal candidates bring hospitality experience, strong communication skills, and a detail-oriented mindset to ensure accurate reservation records and smooth interactions with guests and colleagues.

Qualifications

• Hospitality or guest service experience preferred.
• Experience handling reservations or bookings is a plus.
• Strong communication and interpersonal skills required.

Responsibilities

• Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members.
• Secure individual bookings: Convert guest inquiries into confirmed reservations.
• Maintain attention to detail: Record and process all reservations with accuracy.
• Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades.
• Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities.

Skills

Customer service

Booking inquiries

Attention to detail

Proactive selling

Communication skills

Job description

Hilton is seeking a Reservations Agent to brighten guest experiences by handling inquiries and turning them into memorable bookings. You’ll contribute to a warm, efficient guest journey across the booking process and support sales efforts through proactive service.

Ideal candidates bring hospitality experience, strong communication skills, and a detail-oriented mindset to ensure accurate reservation records and smooth interactions with guests and colleagues.