Reservations Manager

Hilton; Jeddah; On-site; SAR 60,000 - 120,000; Full time

Job summary

Hilton in Jeddah is seeking a Reservations Manager to oversee daily reservations operations, manage room inventory and group blocks, and ensure accurate lists and cut-off dates.

You will drive occupancy and revenue through rate strategy, coordinate with Sales and Events for groups, and supervise a small team to deliver consistent, warm service.

This role requires strong leadership, integrity, and a passion for hospitality that aligns with Hilton's values.

Qualifications

• Experience in reservations management or hotel operations preferred.
• Strong leadership and the ability to coach and develop a team.
• Customer focused with excellent communication and problem solving.

Responsibilities

• Oversee daily reservations operations: manage room inventory, group blocks, and cut-off dates.
• Maximize occupancy and revenue through rate strategies and promotional efforts.
• Collaborate with Sales and Events to secure group bookings and corporate rates.
• Manage relationships with third-party channels and ensure proper reservation procedures.
• Generate reports on occupancy, revenue, and forecasts to guide planning.
• Inspire and develop the reservations team to maintain a positive work environment.

Skills

Hospitality

Integrity

Leadership

Teamwork

Ownership

Job description

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Reservations Manager, you’re not just managing the hotel’s reservations operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day:

• Oversee daily reservations operations: Manage all aspects of the reservations process, including room inventory and availability, group blocks and rooming lists, cut-off dates, rate restrictions, occupancy strategies, and system usage
• Maximize occupancy and revenue: Review and adjust rate strategies, occupancy levels, and promotional efforts to optimize room sales and achieve revenue targets
• Collaborate with sales and events: Work with Sales and Events teams to ensure group bookings, corporate rates, and special events are effectively managed to maximize revenue
• Manage third-party channels: Negotiate rates, manage relationships, and ensure proper implementation of reservation procedures with third-party booking sites and agents to maximize conversion
• Generate reports and forecasts: Prepare and review key performance reports such as occupancy, revenue, and forecasting data to support strategic planning and departmental decision-making
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.