Guest Relations Leader: VIP Experiences & Ultra-Luxury Service

Accor Hotels; Umluj; On-site; SAR 224,000 - 300,000; Full time

Job summary

A luxury hotel brand in Saudi Arabia, located in the stunning Red Sea Project, seeks a Guest Relations Manager. This leadership role demands dynamic engagement with guests and requires the ideal candidate to enhance guest satisfaction and operational excellence. Responsibilities include managing guest experiences, resolving feedback, and mentoring the Guest Relations team to embody the hotel's values. The role necessitates flexibility and exceptional interpersonal skills, aiming to create memorable visitor encounters in a high-profile hospitality setting.

Qualifications

• High visibility and engagement in guest-facing areas.
• Flexibility to work evenings, weekends, and holidays as required.

Responsibilities

• Serve as the primary point of contact for VIPs and regular guests.
• Lead by example in guest engagement.
• Develop and implement unique guest touchpoints.
• Proactively identify areas for improvement.
• Manage guest feedback and resolve issues promptly.

Skills

Exceptional interpersonal and communication skills

Strong leadership capabilities

Detail-oriented

Proactive and solutions-driven

Job description

A luxury hotel brand in Saudi Arabia, located in the stunning Red Sea Project, seeks a Guest Relations Manager. This leadership role demands dynamic engagement with guests and requires the ideal candidate to enhance guest satisfaction and operational excellence. Responsibilities include managing guest experiences, resolving feedback, and mentoring the Guest Relations team to embody the hotel's values. The role necessitates flexibility and exceptional interpersonal skills, aiming to create memorable visitor encounters in a high-profile hospitality setting.