Guest Relations - General Opening

Six Flags Qiddiya City and Aquarabia; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading entertainment park in Riyadh is seeking applicants for Guest Relations positions focused on providing exceptional customer service and addressing guest inquiries and concerns. Ideal candidates will have experience in customer service, strong communication skills, and the ability to work well in a dynamic environment. Opportunities for flexible hours including evenings and weekends are available.

Qualifications

• Prior experience in guest relations or customer service is preferred.
• Strong communication and interpersonal skills.
• Positive attitude and ability to work well in a team.

Responsibilities

• Ensure guest satisfaction by providing excellent customer service.
• Handle guest complaints and escalate issues when necessary.
• Promote and upsell park's services, products, and memberships.

Skills

Customer service

Communication skills

Problem-solving

Teamwork

Job description

As part of our ongoing recruitment process, we are building a CV pool for future opportunities in the Guest Relations department at Six Flags Qiddiya City.

If you have experience in providing exceptional customer service and are interested in joining our team, please submit your CV along with a cover letter specifying your areas of expertise and the type of role you are interested in.

Key Responsibilities

• Ensure guest satisfaction by providing excellent customer service and addressing inquiries or concerns
• Assist guests with ticket purchase, park information, and directions
• Handle guest complaints and escalate issues when necessary
• Coordinate with other departments to resolve guest issues and provide necessary assistance
• Maintain a friendly and welcoming atmosphere for guests
• Provide information on park attractions, shows, and events
• Promote and upsell park's services, products, and memberships
• Assist in managing guest feedback and conducting surveys
• Collect and analyze guest data to identify areas for improvement
• Adhere to all park policies, procedures, and safety regulations

Requirements

• Prior experience in guest relations or customer service is preferred
• Strong communication and interpersonal skills
• Positive attitude and ability to work well in a team
• Excellent problem-solving and conflict resolution skills
• Ability to work in a fast-paced and dynamic environment
• Flexibility to work evenings, weekends, and holidays