Guest Relations & Back-up Sales

Cloud Spaces; Riyadh; On-site; SAR 30,000 - 42,000; Full time

Job summary

Cloud Spaces in Riyadh is seeking a Guest Relations & Back-up Sales professional to act as the primary contact for clients and visitors, enhancing the premium experience and supporting sales and memberships. You will onboard clients, manage leads, and assist with CRM maintenance to ensure smooth operations.

Ideal candidates will have strong communication skills, a client-focused mindset, and the ability to handle billing and administrative tasks with accuracy.

Qualifications

• Experience or strong interest in client relations, customer service, or sales support.
• Strong communication, interpersonal, and professional presentation skills.
• Organized, proactive, and results-driven with attention to detail.
• Familiarity with CRM systems, Microsoft Excel, and basic billing processes is preferred.

Responsibilities

• Serve as the primary point of contact for clients and visitors, delivering an exceptional experience aligned with Cloud Spaces’ premium standards.
• Support the Center Manager in driving sales, membership renewals, and client satisfaction.
• Conduct client onboarding, check-ins, and follow-ups to ensure a seamless client journey.
• Manage leads, assist with upselling opportunities, and maintain accurate CRM records.
• Provide reception coverage as needed to ensure smooth daily operations.
• Support billing, collections, and administrative functions with accuracy and professionalism.

Skills

Client relations

Sales support

CRM familiarity

Excel basics

Communication skills

Tools

CRM software

Microsoft Excel

Billing processes

Job description

Cloud Spaces, open the opportunity for a highly motivated Guest Relations & Back-up Sales professional to join our team in Riyadh. This role offers the opportunity to contribute to a premium coworking environment while developing a career in client relations, sales support, and operational management.

Key Responsibilities:

• Serve as the primary point of contact for clients and visitors, delivering an exceptional experience aligned with Cloud Spaces’ premium standards.
• Support the Center Manager in driving sales, membership renewals, and client satisfaction.
• Conduct client onboarding, check-ins, and follow-ups to ensure a seamless client journey.
• Manage leads, assist with upselling opportunities, and maintain accurate CRM records.
• Provide reception coverage as needed to ensure smooth daily operations.
• Support billing, collections, and administrative functions with accuracy and professionalism.

Key Performance Indicators:

• Deliver consistently high levels of client satisfaction and retention.
• Achieve sales conversion targets and obtain certification as a back-up seller.
• Contribute to operational excellence and maintain a professional and collaborative workplace environment.

Qualifications & Competencies:

• Experience or strong interest in client relations, customer service, or sales support.
• Strong communication, interpersonal, and professional presentation skills.
• Organized, proactive, and results-driven with attention to detail.
• Familiarity with CRM systems, Microsoft Excel, and basic billing processes is preferred.

Why Join Cloud Spaces:

This is an excellent opportunity to gain exposure to a premium client-facing environment while building a career in guest relations, sales, and operations within a forward-thinking organization.