Guest Experience Waiter/Waitress – Fast-Paced Service

Kerten Hospitality; Saudi Arabia; On-site; SAR 67,000 - 112,000; Full time

Benefits offered by this job

Competitive compensation package

Career growth within the organization

Inclusive environment

Shared purpose and collaboration

Job summary

Kerten Hospitality is seeking a Waiter/Waitress for The House Hotel Dar Tantora in AlUla, Saudi Arabia. You will greet guests, present menus, take orders via POS, and deliver meals with attention to service standards.

Responsibilities include upselling, informing guests about specials, and maintaining a clean, organized dining area while following health regulations. English communication and customer-service skills are essential.

Qualifications

• Proven work experience as a Waiter or Waitress.
• Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS).
• High school diploma; food safety training is a plus.
• Strong communication and interpersonal skills with excellent spoken and written English.
• Basic math skills.
• Ability to remain calm and professional with difficult customers.
• Endurance to walk and stand for long hours.
• Attentiveness and patience for customers.
• Excellent presentation skills.
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment.
• Active listening and effective communication skills.
• Team spirit.
• Flexibility to work in shifts.

Responsibilities

• Greet and escort customers to their tables.
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies).
• Prepare tables by setting up linens, silverware and glasses.
• Inform customers about the day’s specials.
• Offer menu recommendations upon request.
• Up-sell additional products when appropriate.
• Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization.
• Communicate order details to the Kitchen Staff.
• Serve food and drink orders.
• Check dishes and kitchenware for cleanliness and presentation and report any problems.
• Arrange table settings and maintain a tidy dining area.
• Deliver checks and collect bill payments.
• Carry dirty plates, glasses and silverware to kitchen for cleaning.
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties).
• Follow all relevant health department regulations.
• Provide excellent customer service to guests.

Skills

Waiter experience

POS systems

English proficiency

Math skills

Customer service

Team player

Education

High school diploma

Food safety training

Tools

Revel POS

Toast POS

Job description

Kerten Hospitality is seeking a Waiter/Waitress for The House Hotel Dar Tantora in AlUla, Saudi Arabia. You will greet guests, present menus, take orders via POS, and deliver meals with attention to service standards.

Responsibilities include upselling, informing guests about specials, and maintaining a clean, organized dining area while following health regulations. English communication and customer-service skills are essential.