Guest Experience Manager

TASC Outsourcing; Riyadh; On-site; SAR 180,000 - 320,000; Full time

Job summary

TASC Outsourcing is hiring a Site Manager for an entertainment complex in Riyadh. You will lead the on-site team, drive sales, and ensure exceptional guest experiences in a fast-paced environment.

Role requires 3–5 years in related fields, with 10–50 staff leadership, and fluency in Arabic (English preferred). 12-month contract with 8-hour shifts and rotating schedule.

Qualifications

• 3–5 years of experience in entertainment, retail, hospitality, or photo operations.
• Experience leading teams of 10–50 staff.
• Strong commercial mindset with proven sales achievement.
• Fluent Arabic; English preferred.
• Able to work weekends, holidays, and peak periods.

Responsibilities

• Lead, coach, and supervise Guest Associates at site level.
• Drive sales, conversion, upsell, and revenue targets.
• Ensure strong guest experience and service recovery.
• Manage daily site operations, staffing, and shift execution.
• Oversee POS, imaging systems, kiosks, inventory, and cash handling.
• Prepare performance reports and coordinate with stakeholders.

Skills

Team management

Sales experience

Guest experience

Operations management

POS systems

Tools

POS systems

Imaging kiosks

Job description

Site Manager – Entertainment Complex Imaging | Riyadh

We are hiring experienced Site Managers to lead guest imaging operations across entertainment complex locations in Saudi Arabia.

Locations: Riyadh

Employment Type: 12 months Contract

Working Hours: 8 hours per day, rotational schedule

Language Requirement: Arabic required, English preferred

On TASC Payroll.

Role Overview

As a Site Manager, you will lead the on-site team, drive sales performance, ensure excellent guest experience, and manage day-to-day operations at a fast-paced entertainment complex.

Key Responsibilities

• Lead, coach, and supervise Guest Associates at site level.
• Drive sales, conversion, upsell, and revenue targets.
• Ensure strong guest experience and service recovery.
• Manage daily site operations, staffing, and shift execution.
• Oversee POS, imaging systems, kiosks, inventory, and cash handling.
• Prepare performance reports and coordinate with internal and venue stakeholders.

What We’re Looking For

• 3–5 years of experience in entertainment, retail, hospitality, guest experience, or photo operations.
• Experience managing teams of 10–50 staff.
• Strong commercial mindset with proven sales achievement.
• Good communication, leadership, and problem-solving skills.
• Comfortable working in a high-volume, guest-facing environment.
• Flexible to work weekends, holidays, and peak periods.
• Fluent Arabic required; English communication preferred.