Guest Experience Front Desk Lead

Career.Boutiquegroup.com; Saudi Arabia; On-site; SAR 89,000 - 156,000; Full time

Job summary

The Front Desk Assistant Manager supports the Front Office Manager in overseeing front desk operations, including guest check-ins and check-outs, handling reservations, and addressing guest inquiries. The Assistant Manager ensures that the front desk team is well-trained and capable of delivering exceptional customer service, directly impacting guest satisfaction and the hotel’s reputation.

Key duties include overseeing day-to-day operations, addressing guest complaints, acting as Manager on

Responsibilities

• Ensure the delivery of exceptional guest experiences by maintaining high service standards and attention to detail throughout the front office operations.
• Assist in developing and implementing strategies to consistently exceed guest expectations and enhance guest satisfaction.
• Coordinate room assignments to maximize occupancy rates while accommodating guest preferences and special requests.

Job description

The Front Desk Assistant Manager supports the Front Office Manager in overseeing front desk operations, including guest check-ins and check-outs, handling reservations, and addressing guest inquiries. The Assistant Manager ensures that the front desk team is well-trained and capable of delivering exceptional customer service, directly impacting guest satisfaction and the hotel’s reputation.

Key duties include overseeing day-to-day operations, addressing guest complaints, acting as Manager on