Ground Operations Team Member

Ninja; Al Khobar; On-site; SAR 48,000 - 120,000; Full time

Job summary

A dynamic logistics company is seeking a Ground Operations Team Member in Al Khobar, Saudi Arabia. The successful candidate will be responsible for visiting branches, training captains, and ensuring compliance with operational standards. Essential skills include strong communication, problem-solving, and a background in logistics or ground operations. This role offers a chance to impact daily operations significantly by maintaining high performance and safety standards across all locations.

Qualifications

• High school diploma or equivalent required.
• Preferred diploma or certification in logistics or related field.
• Basic understanding of logistics and ground handling operations.
• Strong communication and problem-solving skills.
• Experience in coordinating with drivers/captains.

Responsibilities

• Conduct daily visits to monitor the performance of stores.
• Ensure newly onboarded captains are effectively trained.
• Regularly inspect the captain waiting area/workspace.
• Monitor and improve captain performance on operational standards.
• Record captain performance based on trip completion.

Skills

Communication

Problem-solving

Logistics coordination

Adaptability

Education

High school diploma or equivalent

Diploma or certification in logistics

Tools

Microsoft Office

Logistics software

Job description

Overview

Join Our Team as a Ground Operations Team Member!

Are you passionate about fieldwork and ensuring smooth daily operations? We’re looking for a Ground Operations Team Member to join our dynamic team!

In this role, you’ll be out in the field, visiting branches, checking in on captains, and making sure all operational standards are being met. You’ll play a key part in keeping everything running efficiently and ensuring top-quality performance across all locations

Responsibilities

• Visited Stores & Schedule and conduct daily visits to monitor the performance of stores and collection points associated with captains
• Captains Training & Ensure that newly onboarded captains are effectively trained in accordance with Ninja’s operational standards.
• Captain Room Audit & Regularly inspect the captain waiting area/workspace to ensure compliance with safety and quality standards.
• Captain Performance and overall issues & Monitoring and improving captain performance with a focus on key operational areas such as on-time delivery, uniform compliance, accurate form submission, and proper issue escalation to ground supervisors. Ensuring captains meet delivery timelines, adhere to dress code standards, and follow reporting protocols is essential for maintaining service quality and operational efficiency.
• Ground Trips with captain & Record captain performance based on trip completion and track achievement of daily delivery goals, and to report issues, area of improvement of the delivery journey to the responsible party.
• Captains Overall Issues & Reporting all captains issues

Requirements

• High school diploma or equivalent.
• Diploma or certification in logistics, supply chain, or related field (preferred)
• Basic understanding of logistics and ground handling operations
• Basic computer literacy and experience with Microsoft Office or logistics software
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Experience in coordinating with drivers/captains and ensuring compliance with SOPs
• Knowledge of safety and security protocols in a logistics or aviation environment