General Manager

Barcelo Hotel Group; Riyadh; Presencial; SAR 240.000 - 360.000; Jornada completa

Descripción de la vacante

Barceló Riyadh Olaya, a 4-star hotel on Olaya Street in Riyadh, seeks an accomplished General Manager. The role oversees all departments, drives revenue, and ensures top guest satisfaction in a fast-paced, luxury environment.

Candidates should have a Bachelor's in Hospitality Management (Master's preferred), 8–10 years in hotel management with at least 5 years as GM, strong leadership, English fluency, and PMS/MS Office proficiency.

Formación

• Bachelor's degree in Hospitality Management (Master's preferred).
• 8–10 years of progressive hotel management experience, with 5+ years as General Manager.
• Proven track record in financial performance, revenue growth and guest satisfaction.
• Strong leadership, communication and interpersonal skills.
• Fluent English; Arabic knowledge is a plus; proficiency with PMS and MS Office.

Responsabilidades

• Oversee all hotel departments to ensure efficient operations.
• Develop and implement strategic plans to achieve revenue goals and market share.
• Manage budget, financial reporting and cost control.
• Maintain high guest satisfaction through service excellence and issue resolution.
• Lead and develop a diverse hotel team, fostering a positive work environment.
• Ensure compliance with regulations, health and safety standards, and policies.
• Build relationships with owners, suppliers and local community.
• Uphold brand standards and monitor quality control programs.
• Analyze market trends and guest feedback to identify growth opportunities.
• Oversee facilities maintenance and represent the hotel at events.

Conocimientos

Leadership

Communication

Interpersonal skills

Problem solving

Analytical thinking

Guest satisfaction

Educación

Bachelor's degree in Hospitality Management

Master's degree preferred

Herramientas

PMS

Microsoft Office

Descripción del empleo

Job Summary

The Barceló Riyadh Olaya 4-star hotel is located in Riyadh and combines modernity and comfort in the iconic Olaya Street, right in the heart of the financial district. This hotel in the commercial district offers a stay connected to the energy of the city, surrounded by skyscrapers, shopping centres and a varied culinary offering. Thanks to its excellent location, it is an ideal choice for both business travellers and for those wishing to discover the Saudi capital.

This experience is completed with 144 contemporary-style rooms and suites, designed to guarantee maximum comfort. Its interiors stand out for their carefully curated décor and bright spaces, creating a welcoming and functional environment adapted to the needs of today's traveller.

Job Responsibilities

• Oversee all hotel departments, including Front Office, Housekeeping, Food & Beverage, Sales & Marketing, Engineering, and Human Resources, to ensure efficient and effective operations.
• Develop and implement strategic business plans to achieve revenue goals, optimize profitability, and enhance market share.
• Manage the hotel's budget, financial reporting, and cost control measures, ensuring adherence to financial targets.
• Cultivate and maintain high levels of guest satisfaction through exceptional service delivery, prompt resolution of guest issues, and continuous improvement initiatives.
• Lead, mentor, and motivate a diverse team of hotel professionals, fostering a positive work environment and promoting professional development.
• Ensure compliance with all local regulations, health and safety standards, and company policies.
• Develop and maintain strong relationships with key stakeholders, including owners, suppliers, and local community representatives.
• Implement and monitor quality control programs to uphold Barceló's brand standards and guest experience.
• Analyze market trends, competitor activities, and guest feedback to identify opportunities for growth and improvement.
• Oversee the maintenance and upkeep of the hotel's facilities and assets.
• Represent the hotel and company at industry events and within the local community.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or a related field. Master's degree preferred.
• Minimum of 8-10 years of progressive experience in hotel management, with at least 5 years in a General Manager role of a full-service hotel.
• Proven track record of successful financial performance, revenue growth, and guest satisfaction.
• Strong leadership, communication, and interpersonal skills.
• Excellent understanding of hotel operations, financial management, sales & marketing, and human resources.
• Ability to work effectively in a fast-paced and demanding environment.
• Proficiency in hotel management software (PMS) and Microsoft Office Suite.
• Fluency in English is essential; knowledge of Arabic is highly advantageous.
• Strong analytical and problem-solving abilities.
• Demonstrated ability to build and lead high-performing teams.
• Knowledge of the Riyadh hospitality market is a plus.