Front Office Supervisor: Elevate Guest Experience

Hilton; Dammam; On-site; SAR 60,000 - 100,000; Full time

Job summary

Hilton is seeking a Front Office Supervisor to oversee daily front office operations and deliver memorable guest experiences. You will supervise staff, manage check-ins/check-outs, and ensure smooth service in a fast-paced hotel environment.

The role emphasizes leadership, integrity, and a proactive approach to guest satisfaction, with opportunities to train and mentor team members while maintaining Hilton’s high standards of hospitality.

Qualifications

• Experience supervising front office teams and ensuring smooth check-ins/check-outs.
• Strong guest service orientation and problem-solving skills.
• Ability to train, motivate, and provide real-time feedback to staff.

Responsibilities

• Supervise front office team: ensure smooth check-ins/check-outs and guest service delivery.
• Lead day-to-day operations: schedule creation, task assignment, pre-shift briefings, coaching.

Skills

Front office supervision

Guest service

Team leadership

Communication

Job description

Hilton is seeking a Front Office Supervisor to oversee daily front office operations and deliver memorable guest experiences. You will supervise staff, manage check-ins/check-outs, and ensure smooth service in a fast-paced hotel environment.

The role emphasizes leadership, integrity, and a proactive approach to guest satisfaction, with opportunities to train and mentor team members while maintaining Hilton’s high standards of hospitality.