Front Office Receptionist (Local Talent) (Fluent in Mandarin Chinese)

Kimpton; Saudi Arabia; On-site; SAR 45,000 - 78,000; Full time

Job summary

Six Senses Amaala in Saudi Arabia seeks a Front Office Receptionist to greet guests, check-in, and provide a seamless arrival experience, with a focus on Chinese-speaking guests.

Fluency in Mandarin and English, knowledge of room rates, upselling, and accurate billing are essential, along with safeguarding brand standards and LQA guidelines.

This Saudi national role supports local workforce development under Vision 2030 and requires hospitality experience.

Qualifications

• Saudi National, aligned with Vision 2030 Saudization program.
• High school diploma or equivalent; hospitality diploma/degree preferred.
• MS Office (Word, Excel, PowerPoint, Outlook) and hotel systems (POS, PMS, CRM).
• Must be fluent in Mandarin Chinese and English; read/write Simplified Chinese advantageous.
• Deep understanding of Chinese culture to provide nuanced service.

Responsibilities

• Greet guests on arrival and conduct check-in and registration in an efficient, friendly manner.
• Provide a seamless welcome experience for Mandarin-speaking guests, ensuring cultural attentiveness.
• Know room rates and upsell options, communicating them clearly to guests.
• Handle billing procedures, minimize rebates during checkout, and bid guests farewell appropriately.
• Maintain balance in cash operations and reconcile end-of-shift transactions.
• Keep department administration and operational reports up to date.
• Ensure guest room amenity requests for Chinese guests are noted and acted upon.
• Maintain cleanliness and functioning condition of all front desk equipment.
• Adhere to Six Senses standards and address guest feedback, especially from Chinese clientele.

Skills

Mandarin Chinese

English fluency

Customer service

Cash handling

Hospitality

Education

High school diploma or equivalent

Hospitality diploma/degree preferred

Tools

MS Office

POS

PMS

CRM

Job description

As a Front Office Receptionist, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others, and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky, and pioneering wellness.

Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation in all our brand initiatives.

Duties and Responsibilities

As a Front Office Receptionist, I will assume full responsibility for the efficient operation in the following:

• Greet guests on arrival, especially our Chinese-speaking guests, and conduct check-in and registration procedures in an efficient and friendly manner, using guest names whenever possible.
• Utilize my fluency in Mandarin Chinese to provide a seamless, personalized, and culturally attentive welcome experience.
• Possess knowledge of room rates and suggest upselling when necessary, effectively communicating options to Chinese-speaking guests.
• Ascertain guest satisfaction, collect keys, ensure that all guest billing procedures are handled correctly, minimize rebates during check-out, and bid guests farewell in a manner that resonates with their cultural background.
• Maintain a balanced bank assigned by the hotel. Make change, cash checks, and exchange foreign currency, including the Chinese Renminbi (RMB). Reconcile all transactions at the close of each shift.
• Maintain efficient administration within the department, preparing and submitting operational reports on time.
• Conduct procedures involved in the provision of guest in-room amenities, ensuring preferences for our Chinese guests are noted and acted upon.
• Ensure all equipment in the department is kept clean and in good working condition.
• Uphold Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and proactively address guest comments, with a particular focus on feedback from our Chinese clientele.

Qualifications

To execute the position of Front Office Receptionist, I must have the required qualifications, technical skills, and experience in a similar role in luxury hotels with proven results and includes the following:

• Saudi National, in alignment with the Vision 2030 Saudization program.
• High school diploma or equivalent and at least 1-year experience in a similar hotel operational setting. A hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint, and Outlook. I am also familiar with various hotel systems including POS, PMS, and CRM platforms.
• Must be fluent in both Mandarin Chinese and English. The ability to read and write Simplified Chinese is a significant advantage.
• A deep understanding of Chinese culture and customs to provide exceptional, nuanced service to guests from China.

The above is intended to provide an overview of the role and responsibilities of a Front Office Receptionist at Six Senses Amaala. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

This position is designated for Saudi nationals only, in compliance with Saudi Labour Law and the Vision 2030 Saudization program, and is part of our company's commitment to supporting the development of the national workforce.