Front Office Manager

Six Senses; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A luxury hotel brand in Saudi Arabia seeks a Front Office Manager to oversee operations and staff, ensuring high standards of guest satisfaction. The candidate must have a degree and fluency in Arabic and English. Responsibilities include managing reservations, supervising the front office team, and maintaining hotel standards. Strong leadership and IT skills are essential for this role.

Qualifications

• Degree required and fluency in Arabic and English.
• Strong leadership, communication, and organizational skills.
• IT proficiency and adaptability to a luxury hotel environment.
• Experience in managing front office operations, guest services, and staff development in a five-star setting.

Responsibilities

• Manage front office operations, ensure guest satisfaction, oversee reservations.
• Supervise Reception operations, drive sales, lead a team.
• Ensure exceptional guest experiences and maintain compliance with hotel standards.
• Lead guest-facing operations and manage department operations.

Skills

Strong leadership

Communication skills

IT proficiency

Adaptability to luxury hotel environment

Fluency in Arabic

Fluency in English

Education

Degree required

Job description

Overview

Manage hotel facilities, reservations, and guest services while ensuring compliance with policies and training staff for operational excellence. The role involves supervising the Front Office Team, enhancing guest satisfaction, managing operations, and ensuring high standards of service and teamwork.

Responsibilities

• Manage front office operations, ensure guest satisfaction, oversee reservations, and maintain policies while requiring a degree and fluency in Arabic and English.
• Supervise Reception operations, ensure high customer service, drive sales, and lead a team with positive communication and IT proficiency.
• Oversee front office operations, lead a team, ensure exceptional guest experiences, and maintain compliance with hotel standards in a five-star environment.
• Lead guest-facing operations, ensuring exceptional service and team performance while driving transformation in a luxury hotel environment.
• Manage front office operations, deliver exceptional guest experiences, coach team members, and drive revenue through effective guest service and relationship building.
• Ensure prompt service, manage department operations, optimize room inventory, monitor performance indicators, and maintain standards for guest satisfaction and safety.
• Manage and coach front office team, engage with guests, conduct inspections, prepare budgets, and train staff in a hospitality environment.
• The role involves leading front office operations, ensuring guest satisfaction, and requires strong leadership, communication, and organizational skills in a luxury hotel environment.
• Lead guest services team, manage operations, ensure exceptional customer service, and develop staff while achieving performance and financial goals.
• Assist in efficient department operations, manage Front Desk, and ensure guest satisfaction with strong communication and customer relations skills.
• As a Front Desk Agent, you will provide reception services for guests to contribute to an overall exceptional experience from check-in through check-out.

Qualifications

• Degree required and fluency in Arabic and English.
• Strong leadership, communication, and organizational skills.
• IT proficiency and adaptability to a luxury hotel environment.
• Experience in managing front office operations, guest services, and staff development in a five-star setting.

Note

Other items mentioning unrelated roles (e.g., Aviation Ground Staff, massage and spa services) have been omitted to focus on Front Office Manager responsibilities and qualifications.

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