Freelance - Medical Customer Service Representative - Arabic (Arabic)

Clariness; Saudi Arabia; On-site; SAR 45,000 - 78,000; Full time

Job summary

Clariness GmbH is seeking a patient recruitment representative on a freelance/project-based basis to manage clinical trial sites and facilitate connections between patients and doctors.

The role focuses on screening and coordinating care, not sales. Fluency in Arabic and English, a medical background, and strong phone/email customer service skills are required. Flexible daytime, noon, and evening hours are appreciated in a dynamic, international team.

Qualifications

• Proficient in Arabic and English; native Arabic speaker.
• Experience as Nurse, CRA, or in the medical field.
• Phone and email customer service experience; call center experience preferred.
• Solid understanding of medical topics.
• Well-organized and confident communicator delivering first-class service.
• Available to work mornings, afternoons and evenings.

Responsibilities

• Represent the company as the contact person for patients.
• Screen patients; perform screening with pure customer service (no sales).
• Help doctors and patients connect with each other as part of the team.

Skills

Customer service

Phone communication

Bilingual Arabic/English

Medical knowledge

Organized

Call center experience

Job description

(Freelance/Project-based)

We are hiring a representative who will be managing clinical trial sites to ensure patient recruitment. If you have an interest in making a positive impact on people's well-being and health, and love to engage with people during phone calls, we would like to work with you!

Your responsibilities:

• Representing our company by being the contact person for our patients.
• Screening patients (no sales calls, pure customer service).
• Being part of the team, where your main task is to help doctors and patients to connect with each other.

Your profile:

• You speak Arabic (mother-tongue) and English.
• You have worked as a Nurse, CRA, or a position in the medical field.
• You might need to call patients and follow a strict screener.
• You have an understanding of medical topics.
• You have initial experience in handling customers' requests via phone and email, ideally, you have even already worked in a Call Center before.
• You are well-organized and a confident communicator with the desire to provide a first-class service to customers.
• You can work in the morning, noon, afternoon and if necessary evening time.

What we offer:

• Make an impact in healthcare - The speed of bringing needed medical innovation to market still depends on the duration of clinical by globally lowering the barrier for access to clinical trials and increasing the chances to find a treatment for patients, we accelerate medical innovation.

Have we sparked your interest?

Would you like to become part of our dynamic, curious, and international culture with plenty of room for your ideas and creativity in an inspiring atmosphere?

Clariness GmbH will treat the above information strictly confidential and will especially observe the applicable provisions of the applicable data protection laws. Further information about the use of the applicant data, you will find in the data protection declaration online at https://www.clariness.com/privacy-policy/