Freelance - Medical Customer Service Representative - Arabic (Arabic)

SubjectWell, Inc.; Saudi Arabia; On-site; SAR 60,000 - 90,000; Full time

Job summary

Clariness GmbH is seeking a representative in Saudi Arabia to manage clinical trial sites and support patient recruitment. The role focuses on patient contact via phone and email, delivering first-class service in a medical context.

The ideal candidate speaks Arabic and English, has background as a nurse, CRA, or similar medical role, and is able to work flexible hours including mornings, afternoons, and occasional evenings.

Qualifications

• Nurse, CRA, or medical field background preferred.
• Fluent in Arabic and English.
• Experience handling customers via phone and email; call center experience preferred.

Responsibilities

• Represent clariness by being the contact person for patients.
• Screen patients; purely customer service, no sales.
• Help doctors and patients connect with each other.

Skills

Arabic

English

Phone calls

Customer service

Medical knowledge

Call center experience

Organized

Communication

Job description

(Freelance/Project-based)

We are hiring a representative who will be managing clinical trial sites to ensure patient recruitment. If you have an interest in making a positive impact on people's well-being and health, and love to engage with people during phone calls, we would like to work with you!

Your responsibilities:

• Representing our company by being the contact person for our patients.
• Screening patients (no sales calls, pure customer service).
• Being part of the team, where your main task is to help doctors and patients to connect with each other.

Your profile:

• You speak Arabic (mother-tongue) and English.
• You have worked as a Nurse, CRA, or a position in the medical field.
• You might need to call patients and follow a strict screener.
• You have an understanding of medical topics.
• You have initial experience in handling customers’ requests via phone and email, ideally, you have even already worked in a Call Center before.
• You are well-organized and a confident communicator with the desire to provide a first-class service to customers.
• You can work in the morning, noon, afternoon and if necessary evening time.

What we offer:

• Make an impact in healthcare - The speed of bringing needed medical innovation to market still depends on the duration of clinical by globally lowering the barrier for access to clinical trials and increasing the chances to find a treatment for patients, we accelerate medical innovation.

Clariness GmbH will treat the above information strictly confidential and will especially observe the applicable provisions of the applicable data protection laws. Further information about the use of the applicant data, you will find in the data protection declaration online at https://www.clariness.com/privacy-policy/