Foodhall Venue Manager

Tgp International 3; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Job summary

Tgp International 3 is seeking a Venue Manager to oversee daily dining hall operations, ensuring smooth service and high guest satisfaction. You will lead Assistant Managers and Supervisors, coordinating with the Reception Manager to align floor and reception activities.

The role requires 6–8 years in hospitality, with at least 3 years in a supervisory role, and strong English communication. A proactive leader will drive operational efficiency and maintain safety standards.

Qualifications

• 6–8 years of hospitality or food & beverage operations experience.
• Minimum 3 years in a supervisory or managerial role.
• Experience in high-volume restaurants, hospitality venues, or food halls is preferred.
• Good understanding of staffing, operational efficiency, and service delivery.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee daily dining hall operations and ensure service standards.
• Lead Assistant Managers and Supervisors; drive training.
• Coordinate with Reception Manager for seamless floor and reception flow.
• Monitor guest experience and address service issues.
• Support cost awareness and staffing optimization.
• Enforce health, safety, and compliance.
• Act as Operations Manager in their absence.

Skills

Communication

Interpersonal skills

Organizational skills

Operations coordination

Multitasking

English proficiency

Job description

POSITION OVERVIEW

The Venue Manager is responsible for overseeing the daily operations of the dining hall, ensuring efficient coordination across operational teams and maintaining high standards of service, cleanliness, safety, and guest satisfaction.

The role supervises Assistant Managers and Floor Supervisors, ensuring that operational procedures, service standards, and operational targets are consistently achieved. The Venue Manager works closely with the Reception Manager, supporting coordination between both floor operations and reception activities.

In the absence of the Operations Manager, the Venue Manager assumes responsibility for overseeing the venue and ensuring that all operational standards and procedures are maintained.

CORE RESPONSIBILITIES

1. Venue Operations Management

• Oversee the daily operations of the dining hall, ensuring smooth service and efficient coordination between teams and floors.
• Ensure operational standards, procedures, and service guidelines are consistently implemented across the venue.
• Monitor operational performance to ensure efficient service delivery and high guest satisfaction.
• Coordinate with Assistant Managers and Supervisors to ensure operational readiness throughout service periods.
• Ensures the venue maintains high standards of cleanliness, safety, and organization.

2. Team Leadership & Supervision

• Supervise and support Assistant Managers and operational Supervisors.
• Provide leadership and guidance to ensure teams operate effectively and meet service standards.
• Support recruitment, onboarding, and training of operational staff when required.
• Monitor staff performance and provide feedback to Assistant Managers and Supervisors.
• Conduct regular operational meetings to ensure alignment across teams.

3. Operational Coordination

• Work closely with the Reception Manager to ensure smooth coordination between reception and floor operations.
• Support reception operations when required to maintain guest service continuity.
• Coordinate operational activities across departments to maintain efficient service flow.
• Address operational challenges and implement solutions to ensure smooth daily operations.

4. Guest Experience & Service Quality

• Monitor guest experience across the venue and ensure service standards are consistently maintained.
• Support operational teams in resolving guest concerns or service issues professionally.
• Identify opportunities to improve operational efficiency and guest satisfaction.
• Ensure teams maintain a professional and service-oriented approach.

5. Operational Performance & Cost Awareness

• Support the Operations Manager in monitoring operational efficiency and cost control.
• Ensure staffing levels and operational resources are utilized effectively.
• Assist in maintaining operational performance in line with business targets.

6. Health, Safety & Compliance

• Ensure compliance with health, safety, hygiene, and operational regulations across the venue.
• Support the implementation of safety policies and ensure operational teams follow safety procedures.
• Monitor the venue environment to ensure a safe and well-maintained facility for guests and employees.

7. Acting Operations Manager (When required)

• Assume responsibility for venue operations in the absence of the Operations Manager.
• Ensure all operational procedures, service standards, and company policies are followed.
• Provide leadership and direction to Assistant Managers and Supervisors during operational shifts.
• Report operational updates and issues to senior management when required.

Requirements

Experience & Education

• – Minimum 6–8 years of experience in hospitality or food and beverage operations
• – At least 3 years of experience in a supervisory or managerial role
• – Experience in high-volume restaurants, hospitality venues, or food halls is preferred

Market & Industry Knowledge

• – Good understanding of staffing, operational efficiency, and service delivery

Technical & Professional Skills

• – Excellent communication and interpersonal skills
• – Strong organizational and operational coordination skills
• – Ability to manage multiple operational priorities in a fast-paced hospitality environment
• – Fluent communication in English is required
• – Knowledge of Arabic is considered an advantage

Leadership & Personal Attributes

• – Strong leadership and team management abilities
• – Professional and confident leadership presence
• – Strong problem-solving and decision-making skills
• – Ability to motivate teams and maintain high service standards
• – Strong attention to detail and commitment to operational excellence
• – Ability to remain effective under pressure in busy service environments

Note: This job description reflects key duties and responsibilities of the position and is not to be

interpreted as exhaustive.