Film Studio IT Systems & Operations Specialist

Qiddiya; Riyadh; On-site; SAR 150,000 - 210,000; Full time

Job summary

Qiddiya is seeking an experienced IT Operations Specialist to provide day‑to‑day support for the Film Studio asset and ensure reliable, secure systems for activation and events. You will coordinate with centralized IT teams, vendors, and end users to keep business platforms, networks, and applications available.

The role requires a Bachelor’s degree in IT or related field and 4–6 years in IT operations or service desk, with preference for hospitality, entertainment, or events environments.

Qualifications

• Bachelor’s degree in IT or related field.
• 4–6 years of IT operations, systems support, or service desk experience.
• Experience supporting operational assets in hospitality, entertainment, events or service‑intensive environments preferred.

Responsibilities

• Provide day‑to‑day IT operational support and user assistance across the Film Studio asset.
• Support implementation, administration, and maintenance of business systems, operational platforms, applications, and core infrastructure.
• Coordinate booking systems, operational reporting tools, access‑related systems, and business productivity platforms for asset operations.
• Monitor IT incidents, service requests, recurring issues, and system performance metrics with timely escalation and resolution.
• Coordinate with centralized IT teams and external service providers to ensure service continuity.
• Support cybersecurity controls, user access management, password and account administration, and data protection requirements.
• Ensure operational readiness of IT infrastructure ahead of activation milestones, onboarding, workshops, and events.
• Support hardware, software, network, and connectivity troubleshooting across office and operational environments.
• Maintain IT asset inventory, license trackers, system documentation, user records, and operational logs.
• Assist in implementing new technologies and future digital solutions to improve efficiency and user experience.

Skills

IT operations support

Systems coordination

Troubleshooting

Vendor coordination

Service management

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Job description

Qiddiya is seeking an experienced IT Operations Specialist to provide day‑to‑day support for the Film Studio asset and ensure reliable, secure systems for activation and events. You will coordinate with centralized IT teams, vendors, and end users to keep business platforms, networks, and applications available.

The role requires a Bachelor’s degree in IT or related field and 4–6 years in IT operations or service desk, with preference for hospitality, entertainment, or events environments.