Field Service Engineer — Water Treatment & Systems

Nalco Water, An Ecolab Company; Riyadh; On-site; SAR 180,000 - 300,000; Full time

Benefits offered by this job

Meaningful work

Career growth

Diversity and inclusion

Training programs

Safety culture

Job summary

Nalco Water is seeking a Field Service Representative to join its industry-leading sales and service team in Riyadh. You’ll partner with Sales Representatives on executing service plans for strategic accounts and provide customers with problem solving support.

The role requires a Bachelor’s degree in Engineering or Life Sciences and 5–10 years of water treatment experience in refineries, with knowledge of boilers, cooling towers, and wastewater systems. Travel within the territory is required.

Qualifications

• Bachelor’s degree in Engineering (Chemical, Mechanical, Industrial) or Life Sciences.
• 5–10 years of experience in water treatment applications in refineries.
• Water treatment or specialty chemical industry experience.
• Working knowledge of boilers, cooling towers, and wastewater treatment systems OR paper machine operations, wet end chemistry, and pulp mill operations.

Responsibilities

• Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance and continuous improvement plans.
• Assist Sales Representatives with plant surveys of prospective customers.
• Assist Sales Representatives with start-ups of new applications for both existing customers and new accounts.
• Develop strong relationships with the key stakeholders in the strategic district accounts where you provide service support to other District Sales Representatives.
• Provide technical support to customers by identifying and resolving customer challenges, and escalating as required.
• Engage in problem solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels.
• Actively support Nalco innovations and technology in the strategic district accounts where you provide service support to other District Sales Representatives.
• Perform maintenance and repairs on equipment for other District Sales Representatives.
• Travel within assigned sales territory.

Education

Bachelor’s degree in Engineering (Chemical, Mechanical, Industrial) or Life Sciences

Job description

Nalco Water is seeking a Field Service Representative to join its industry-leading sales and service team in Riyadh. You’ll partner with Sales Representatives on executing service plans for strategic accounts and provide customers with problem solving support.

The role requires a Bachelor’s degree in Engineering or Life Sciences and 5–10 years of water treatment experience in refineries, with knowledge of boilers, cooling towers, and wastewater systems. Travel within the territory is required.