Service Engineer - Southern Zone

Zahrawi Group; Jeddah; On-site; SAR 50,000 - 70,000; Full time

Job summary

Zahrawi Group is seeking a Service Engineer to provide customer service and technical support in Jeddah, Saudi Arabia. This role involves preventive maintenance, handling machine breakdowns, and assisting lab technicians.

Requirements include a Bachelor’s degree in biomedical, electrical, or mechanical engineering, effective communication skills, and availability to travel. Fresh graduates or candidates with 1-2 years of experience are encouraged to apply.

Qualifications

• Fresh Graduates with 1-2 years of experience as applicable.
• Candidate should be Saudi National and based in Southern, KSA.
• Willingness to travel as per business needs.

Responsibilities

• Provide customer service and technical support in a 24x7 environment.
• Conduct preventive maintenance and resolve machine breakdowns.
• Support lab technicians and maintain service documentation.
• Coordinate with sales team for technical information and leads.

Skills

Effective Communication skills

Good English

Time management skills

Problem Solving Skills

Excellent computer skills in Ms. Office

Education

Bachelor’s degree in biomedical/electrical/mechanical engineering

Job description

Service Engineer - Southern Zone - (663)

Job Brief

The Service Engineer is accountable for providing customer service and technical support by delivering the highest level of end user service performance from installation and in any critical 24x7 environment.

Accountabilities

• Adhere to all Zahrawi Policies & Procedures as applicable.

Preventive Maintenance:

• Regular and timely plan preventive maintenance to meet Health Authority/Quality Control policies and regulations.
• Ensure that all preventive maintenance is done for all machines.
• Installation of all the products trained on.
• Arrange pre-installation requirements for free commitment or local supply of Instrument ordered.
• Ensure that the machines are installed properly to avoid any issues with the customer.

Machine Breakdowns:

• Regular and timely corrective actions for breakdown calls
• Arrange deliveries of spare parts received in stimulating time.
• Sell and promote the service contract for the different product handled.
• Develop a good customer relationship.
• Achieve the target revenue for the whole year.

Application:

• Support the Lab Technicians with any application related work that is needed.

Trainings:

• Attend the training when scheduled / required.

Administrative:

• Timely filling of the weekly report.
• To support service coordinator in the preparation of the Health Authority/Quality Control documents for new installations.
• To update the database of instruments with the service coordinator.
• Coordinate with Sales team regarding the technical information and pre installation site visit.
• Any appropriate sales lead / info to be shared with Sales team.

Reports:

• Weekly Reporting to Line Manager.

Requirements

Education: Bachelor’s degree in biomedical/electrical/mechanical engineering.

Experience: Fresh Graduates / 1-2 years of experience as applicable.

• Job Specific Skills: Effective Communication skills & Good English, Time management skills, Problem Solving Skills, Excellent computer skills in Ms. Office – Ability to work under pressure.

Additional Details: Candidate should be Saudi National and based in Southern, KSA. Should be willing to travel as per business needs.