Field Operations Director - Governmental Services | Saudi Arabia

rawaj-hcm; Saudi Arabia; On-site; SAR 180,000 - 300,000; Full time

Job summary

rawaj-hcm is seeking a Field Operations Manager to plan, coordinate and oversee field activities across Hajj operations. You will ensure readiness, optimal resource use, service quality and safe execution during peak periods, working with internal teams, partners and suppliers.

The role requires a bachelor’s in operations management or related field and at least 5 years in operations or field operations. You will monitor performance, manage risks and drive continuous improvement for field sites,

Qualifications

• Bachelor’s degree in relevant field.
• Minimum 5 years in operations or field ops.
• Experience in planning, readiness and resource management.
• Experience managing teams and suppliers.

Responsibilities

• Develop and execute field operational plans for Hajj operations.
• Oversee day-to-day field operations across Holy Sites, camps and assigned areas.
• Coordinate manpower, resources, logistics and operational support.
• Manage field teams, partners and suppliers to meet service requirements.
• Monitor performance, KPIs and implement corrective actions.
• Identify and manage operational risks and emergencies.
• Prepare operational reports and provide actionable insights.
• Drive continuous improvement to enhance efficiency and quality.

Skills

Field operations planning

Resource management

High-density environments

Operational readiness

Risk management

Education

Bachelor’s degree in Operations Management, Business Administration, Industrial Engineering, Logistics

Job description

Leverage your abilities and join the dynamic team of a leading company operating in the government services and process facilitation sector.

The Field Operations Manager is responsible for planning, coordinating and overseeing field operations across Hajj activities, ensuring operational readiness, effective resource utilization, service quality and smooth execution during high-density and peak operational periods.

The role works closely with internal teams, partners, suppliers and relevant stakeholders to ensure field operations are delivered safely, efficiently and in accordance with approved operational standards and Hajj requirements.

Key Accountabilities

• Develop and execute field operational plans, readiness activities and resource requirements for Hajj operations.
• Oversee day-to-day field operations across the Holy Sites, camps and assigned operational areas.
• Coordinate manpower, resources, logistics and operational support to ensure smooth service delivery.
• Manage field teams, partners and suppliers, ensuring compliance with agreed operational standards and service requirements.
• Monitor operational performance, service quality and KPIs, and implement corrective actions where required.
• Identify and manage operational risks, emergencies and field challenges, ensuring timely decision-making and issue resolution.
• Coordinate with relevant departments and stakeholders to address operational dependencies and maintain service continuity.
• Prepare operational reports, analyze performance data and provide management with actionable insights and recommendations.
• Drive continuous improvement initiatives to enhance operational efficiency, service quality and overall field performance.

Knowledge, Skills, and Experience

We Are Looking For:

• Bachelor’s degree in Operations Management, Business Administration, Industrial Engineering, Logistics, or a related discipline.
• Minimum 5 years of relevant experience in operations, field operations, logistics, operational readiness or a related area.
• Experience in planning, readiness, field operations, operational support and resource management.
• Proven ability to manage operations in high-density and high-pressure environments.
• Strong understanding of the Holy Sites, camps, their classifications and operational areas.
• Knowledge of the Direct Hajj operating model, operational support requirements and relevant Hajj and Umrah regulations and procedures.
• Experience managing operational teams, partners, contractors and suppliers.
• Experience in risk management, emergency response and business continuity is highly desirable.