Facilities Quality Assurance Engineer

Confidentiel; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Confidentiel is seeking a Quality Engineer to support safe, compliant, and reliable facility management services in Riyadh. The role focuses on monitoring service quality, auditing processes, investigating non-conformances, and driving corrective and preventive actions across internal teams, providers, and clients.

You will develop quality procedures, perform audits of facilities, review SLAs/KPIs, and ensure documentation is complete and up to date.

Qualifications

• Bachelor’s degree in Engineering, Facilities Management, Quality Management, or related field; equivalent experience may be considered.
• Experience in quality assurance, quality control, facilities management, building operations, or service-provider oversight.
• Familiarity with quality management systems and audit practices; knowledge of ISO 9001 is an advantage.
• Experience reviewing SLAs, KPIs, maintenance records, and contractor performance.

Responsibilities

• Develop, implement, and maintain quality procedures, inspection plans, checklists, and documentation for facility management services.
• Conduct scheduled and ad hoc audits and inspections of facilities, maintenance activities, cleaning, security, landscaping, and other contracted services.
• Monitor supplier and contractor performance against SLAs, KPIs, and contract requirements.
• Record and investigate service failures, complaints, defects, incidents, and non-conformances; identify root causes and track corrective actions to closure.
• Analyze quality data, trends, audit findings, and customer feedback; prepare reports and recommend improvements.
• Verify that maintenance records, asset registers, permits, risk assessments, and other required documents are complete and up to date.
• Support compliance with applicable health, safety, environmental, building, and quality requirements.
• Participate in client meetings, operational reviews, and continuous-improvement initiatives.
• Provide quality guidance and training to facility teams and service providers.
• Maintain organized, accurate records and support audits.

Skills

Quality assurance

Audit practices

Data analysis

Contractor management

Documentation

Education

Engineering degree

Tools

ISO 9001

Job description

Confidentiel is seeking a Quality Engineer to support safe, compliant, and reliable facility management services in Riyadh. The role focuses on monitoring service quality, auditing processes, investigating non-conformances, and driving corrective and preventive actions across internal teams, providers, and clients.

You will develop quality procedures, perform audits of facilities, review SLAs/KPIs, and ensure documentation is complete and up to date.