F&B Supervisor

AccorHotel; Saudi Arabia; On-site; SAR 120,000 - 180,000; Full time

Job summary

SLS The Red Sea is seeking an experienced F&B Supervisor to lead daily outlet operations and deliver exceptional guest experiences. You will partner with the F&B leadership to coach the service team, ensure flawless service, and uphold SLS standards across the floor.

The ideal candidate brings 2+ years in a supervisory role within luxury outlets, fluent English (Arabic helpful), and strong leadership. Expect a hands-on, guest-centric role in a vibrant luxury setting in Saudi Arabia.

Qualifications

• High School Diploma or equivalent; a diploma or certification in Hospitality preferred.
• Minimum of 2 years in a supervisory role within a premium or 5-star restaurant, bar, or hotel outlet.
• Strong experience in team supervision, guest interaction, and service delivery in a fast-paced environment.
• Knowledge of food and beverage service techniques, product knowledge and sequence of service.
• Strong leadership and interpersonal skills to motivate and guide a diverse team.
• Fluent in English; Arabic knowledge is an advantage.
• Proficiency in MICROS POS systems and basic Microsoft Office applications.
• Basic HACCP or food safety certification is an advantage.
• Experience in luxury or lifestyle hospitality brands is a plus.
• Ability to multitask, prioritize, and stay composed with strong attention to detail.

Responsibilities

• Supervise daily outlet operations aligning with SLS brand standards.
• Take ownership during shifts, oversee service flow and guest engagement.
• Ensure outlet is clean, properly set up and prepared for service.
• Conduct pre-shift briefings, assign stations, communicate priorities.
• Lead on the floor with warm, confident, anticipatory service.
• Engage guests, build rapport with regulars and VIPs, deliver personalized experiences.
• Monitor guest satisfaction and address feedback in real time.
• Provide supervision, coaching, and onboarding for new staff.
• Ensure SOPs, grooming, hygiene and HACCP compliance.
• Coordinate with culinary and other F&B teams for seamless service.

Skills

Team supervision

Guest interaction

Leadership

Service delivery

Multitasking

Attention to detail

Upselling

Communication

Staff coaching

Stress management

Education

High School Diploma or equivalent

Hospitality diploma/certification

Tools

MICROS POS

Microsoft Office

Job description

Job Description div At strong SLS The Red Sea strong we don t just deliver service we create unforgettable dining experiences As an strong F amp B Supervisor strong you will play a key role in leading the day-to-day operation of the outlet ensuring seamless service while creating personalized and engaging guest experiences that reflect the bold elevated and vibrant spirit of SLS Working closely with the F amp B leadership team you will lead from the floor coach and support the service team uphold SLS standards and act as a key link between service and culinary teams With a hands‑on approach you will ensure every shift runs smoothly service remains consistent and both guests and colleagues feel supported throughout the experience

Key Responsibilities

• Supervise and coordinate the daily operations of the outlet ensuring alignment with SLS brand standards and service expectations
• Take ownership of the outlet during shifts in the absence of senior management overseeing service flow and guest engagement
• Ensure the outlet is clean properly set up and fully prepared for operation before and throughout service
• Conduct pre-shift briefings assign stations and communicate service priorities to ensure the team is prepared for each shift
• Lead by example on the floor delivering warm confident and anticipatory service that reflects the SLS personality
• Actively engage with guests build rapport with regular patrons and VIPs recognize preferences and deliver personalized experiences
• Monitor guest satisfaction in real time respond to feedback or concerns and take proactive action to address service gaps
• Provide direct supervision coaching and support to the service team to maintain consistently high performance and service standards
• Deliver on-the-job training and support the onboarding and development of new team members
• Ensure all colleagues follow SOPs grooming standards hygiene practices and behavioral guidelines
• Maintain effective communication and collaboration between the service culinary and wider F amp B teams to ensure seamless service delivery
• Promote upselling and suggestive selling techniques to enhance the guest experience and support outlet revenue
• Monitor POS entries voids and transactions ensuring accurate handling in accordance with company procedures
• Support stock control par-level monitoring inventory checks and stocktaking to minimize wastage and maintain effective cost control
• Ensure full compliance with health safety hygiene food safety and HACCP requirements
• Assist management with staff scheduling duty rosters shift reports incident logs and other operational documentation
• Foster a positive collaborative and high-performing team environment that reflects the values and service philosophy of strong SLS The Red Sea strong

Qualifications

• High School Diploma or equivalent; a diploma or certification in Hospitality is preferred.
• Minimum of 2 years of experience in a supervisory role within a premium or 5-star restaurant, bar, or hotel outlet.
• Strong experience in team supervision, guest interaction, and service delivery within a fast-paced environment.
• Solid knowledge of food and beverage service techniques, product knowledge, and sequence of service.
• Strong leadership and interpersonal skills with the ability to motivate and guide a diverse team.
• Fluent in English; knowledge of Arabic is an advantage.
• Proficiency in POS systems such as MICROS and basic Microsoft Office applications.
• Basic HACCP or food safety certification is an advantage.
• Previous experience within luxury or lifestyle hospitality brands is an asset.
• Ability to multitask, prioritize, and remain composed under pressure with strong attention to detail and service consistency.