F&B Supervisor

ENNISMORE; Saudi Arabia; On-site; SAR 60,000 - 120,000; Full time

Job summary

SLS The Red Sea is seeking a hands-on F&B Supervisor to lead daily outlet operations, uphold brand standards, and create personalized guest experiences that reflect the bold and vibrant spirit of the property.

You will oversee shifts, coach the service team, ensure cleanliness and SOP compliance, and collaborate with culinary and broader F&B teams to drive guest satisfaction and revenue.

Qualifications

• Premium or 5-star restaurant/outlet supervisory experience required.
• Fluent in English; Arabic is a plus.
• Strong leadership and guest-focused service.
• Knowledge of SOPs, hygiene and HACCP is advantageous.

Responsibilities

• Supervise and coordinate daily outlet operations.
• Lead shifts and ensure service flow and guest engagement.
• Ensure outlet is clean and ready for service.
• Provide on-the-job training and support onboarding.
• Promote upselling and maintain SOPs and safety standards.
• Monitor guest satisfaction and address feedback.
• Coordinate with service, culinary and F&B teams.

Skills

Team supervision

Guest engagement

Service delivery

Leadership

Interpersonal skills

POS systems MICROS

Food safety HACCP

English proficiency

Multitasking

Education

High school diploma

Hospitality certification

Tools

MICROS POS

MS Office

Job description

At SLS The Red Sea we don t just deliver service we create unforgettable dining experiences As an F amp B Supervisor you will play a key role in leading the day-to-day operation of the outlet ensuring seamless service while creating personalized and engaging guest experiences that reflect the bold elevated and vibrant spirit of SLS Working closely with the F amp B leadership team you will lead from the floor coach and support the service team uphold SLS standards and act as a key link between service and culinary teams With a hands-on approach you will ensure every shift runs smoothly service remains consistent and both guests and colleagues feel supported throughout the experience

Key Responsibilities

• Supervise and coordinate the daily operations of the outlet ensuring alignment with SLS brand standards and service expectations
• Take ownership of the outlet during shifts in the absence of senior management overseeing service flow and guest engagement
• Ensure the outlet is clean properly set up and fully prepared for operation before and throughout service
• Conduct pre-shift briefings assign stations and communicate service priorities to ensure the team is prepared for each shift
• Lead by example on the floor delivering warm confident and anticipatory service that reflects the SLS personality
• Actively engage with guests build rapport with regular patrons and VIPs recognize preferences and deliver personalized experiences
• Monitor guest satisfaction in real time respond to feedback or concerns and take proactive action to address service gaps
• Provide direct supervision coaching and support to the service team to maintain consistently high performance and service standards
• Deliver on-the-job training and support the onboarding and development of new team members
• Ensure all colleagues follow SOPs grooming standards hygiene practices and behavioral guidelines
• Maintain effective communication and collaboration between the service culinary and wider F amp B teams to ensure seamless service delivery
• Promote upselling and suggestive selling techniques to enhance the guest experience and support outlet revenue
• Monitor POS entries voids and transactions ensuring accurate handling in accordance with company procedures
• Support stock control par-level monitoring inventory checks and stocktaking to minimize wastage and maintain effective cost control
• Ensure full compliance with health safety hygiene food safety and HACCP requirements
• Assist management with staff scheduling duty rosters shift reports incident logs and other operational documentation
• Foster a positive collaborative and high-performing team environment that reflects the values and service philosophy of SLS The Red Sea

Qualifications

High School Diploma or equivalent; a diploma or certification in Hospitality is preferred.

• Minimum of 2 years of experience in a supervisory role within a premium or 5-star restaurant, bar, or hotel outlet.
• Strong experience in team supervision, guest interaction, and service delivery within a fast-paced environment.
• Solid knowledge of food and beverage service techniques, product knowledge, and sequence of service.
• Strong leadership and interpersonal skills with the ability to motivate and guide a diverse team.
• Fluent in English; knowledge of Arabic is an advantage.
• Proficiency in POS systems such as MICROS and basic Microsoft Office applications.
• Basic HACCP or food safety certification is an advantage.
• Previous experience within luxury or lifestyle hospitality brands is an asset.
• Ability to multitask, prioritize, and remain composed under pressure with strong attention to detail and service consistency.