Executive Director - Visitors Experience (COR424)

Qiddiya Investment Company; Saudi Arabia; On-site; SAR 300,000 - 400,000; Full time

Job summary

A leading entertainment destination in Saudi Arabia is seeking an Executive Director - Visitors Experience to enhance guest journeys. The role involves developing strategies for visitor engagement and leading a high-performing team committed to exceptional guest services. Ideal candidates will have 10-15 years of experience, strong leadership skills, and will be fluent in Arabic and English. A comprehensive benefits package is offered.

Benefits

Comprehensive compensation and benefits package

Qualifications

• 10-15 years in visitor experience management or hospitality.
• Proven success in developing visitor experience strategies.
• Fluency in Arabic and English preferred.

Responsibilities

• Develop and implement strategy for visitors' experience.
• Lead the visitors experience team to excel in guest services.
• Monitor visitor feedback for continuous improvement.
• Collaborate to deliver seamless visitor experiences.
• Design innovative visitor engagement initiatives.

Skills

Leadership

Communication

Analytical skills

Creativity

Education

Bachelor's degree in Hospitality Management, Business Administration, Marketing or related field

Master’s degree preferred

Tools

Visitor management systems

CRM software

Job description

Qiddiya Investment Company is on the lookout for a passionate and creative Executive Director - Visitors Experience to lead the development of exceptional guest experiences at our innovative entertainment and leisure destination. This influential position will play a crucial role in defining and enhancing the overall visitor journey, ensuring that each guest's interaction with Qiddiya is memorable, engaging, and exceeds their expectations.

Key Responsibilities

• Develop and implement a comprehensive strategy for visitors' experience, focusing on engagement, satisfaction, and loyalty.
• Lead and manage the visitors experience team, creating a culture of excellence in guest services and support.
• Monitor and analyze visitor feedback and metrics to continuously improve services and offerings.
• Collaborate with various departments, including marketing, operations, and entertainment, to deliver seamless and unified visitor experiences.
• Design and execute innovative visitor engagement initiatives and programs that reflect Qiddiya’s values and enhance the overall guest journey.
• Ensure all visitor touchpoints—digital and physical—are optimized for user-friendliness, accessibility, and engagement.
• Stay informed on worldwide trends in guest services and experience design, incorporating best practices into Qiddiya’s framework.
• Report to senior management on visitors' experience strategies, performance metrics, enhancements, and ongoing initiatives.
• Foster a collaborative environment, encouraging feedback, creativity, and open communication among team members.

Offering a comprehensive compensation and benefits package.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field (Master’s degree preferred).
• A minimum of 10-15 years of experience in visitor experience management, customer service, or hospitality, with a focus on large-scale operations.
• Proven track record in developing and executing successful visitor experience strategies.
• Strong leadership and team management abilities, with experience in cultivating high-performing teams.
• Exceptional communication and interpersonal skills, with the ability to engage and inspire diverse audiences.
• Strong analytical skills and experience in leveraging data to drive decision-making and improvements.
• Creative thinker with a passion for crafting memorable and impactful visitor experiences.
• Familiarity with digital engagement tools, visitor management systems, and CRM software.
• Fluent in both Arabic and English is preferred.