Enterprise Systems Support Manager

confidential jobs; Saudi Arabia; On-site; SAR 320,000 - 520,000; Full time

Job summary

confidential jobs is seeking a senior leader to head enterprise technical support services in Saudi Arabia. You will drive high-quality support, ensure operational efficiency, and pursue continuous improvement across technology environments.

Responsibilities include leading support teams, establishing standards, monitoring SLA performance, handling major incidents, coordinating with infrastructure and application teams, and managing vendor contracts.

Qualifications

• Bachelor's degree in Information Technology or related field.
• 10+ years of experience in technical support, including leadership roles.

Responsibilities

• Lead technical support teams and daily operations.
• Establish support standards and service improvement initiatives.
• Monitor service performance and SLA compliance.
• Manage major incidents and escalations.
• Coordinate with infrastructure and application teams.
• Develop support processes and knowledge management practices.
• Manage vendors and support contracts.

Skills

Leadership

Technical Support

Operations Management

Education

Bachelor's degree in Information Technology

Job description

Lead enterprise technical support services, ensuring high-quality support, operational efficiency, and continuous improvement across technology environments.

Key Responsibilities

• Lead technical support teams and daily operations.
• Establish support standards and service improvement initiatives.
• Monitor service performance and SLA compliance.
• Manage major incidents and escalations.
• Coordinate with infrastructure and application teams.
• Develop support processes and knowledge management practices.
• Manage vendors and support contracts.

Qualifications & Experience

• Bachelor's degree in Information Technology or related field.
• 10+ years of experience in technical support, including leadership roles.