Enterprise CX Leader: ROI & Adoption Strategist

Cisco Systems; Riyadh; In loco; SAR 420.000 - 660.000; Tempo pieno

Descrizione del lavoro

You will join Cisco Customer Experience (CX) as a Customer Experience Manager leading strategic adoption and value realization for Cisco software and services across key Saudi Arabia enterprise accounts. You will partner with Sales, Renewals, CSS, BE and delivery teams to secure measurable outcomes and renewals, maximizing return on technology investments.

As an executive advisor, you will guide lifecycle adoption plans, run Customer Value Workshops and CBRs, and monitor services financials

Competenze

• Bachelor's degree in a related field (Business, CS, IT, Engineering).
• 12+ years in customer success, service delivery or tech consulting.
• Experience leading end-to-end software adoption for enterprise accounts.
• Financial accountability for services revenue, margin, governance or renewal risk.

Mansioni

• Take end-to-end accountability for lifecycle adoption plans across 2–3 strategic accounts.
• Lead Customer Value Workshops and Customer Business Reviews (CBRs) with senior IT and business leaders.
• Oversee services financials including revenue, margin, and renewal risk mitigation.
• Identify renewal risks and drive executive alignment to secure renewals.

Conoscenze

Customer success

Service delivery management

Technical account management

Technology consulting

Executive advisor

CBRs/QBRs

Formazione

Bachelor's degree

Strumenti

CCNA

Cloud

AI Associate

Descrizione del lavoro

You will join Cisco Customer Experience (CX) as a Customer Experience Manager leading strategic adoption and value realization for Cisco software and services across key Saudi Arabia enterprise accounts. You will partner with Sales, Renewals, CSS, BE and delivery teams to secure measurable outcomes and renewals, maximizing return on technology investments.

As an executive advisor, you will guide lifecycle adoption plans, run Customer Value Workshops and CBRs, and monitor services financials