Engineer - Fleet Management (Saudi National)

Baker Hughes Company; Dammam; On-site; SAR 180,000 - 240,000; Full time

Job summary

Baker Hughes Company seeks an experienced Product Service Engineer for Heavy Duty Gas Turbines to support operation and maintenance across global sites. You will diagnose technical issues, provide timely solutions, and collaborate with field, design, and product service teams to uphold equipment integrity.

The role includes leading root cause analyses, preparing technical presentations for leadership and customers, and traveling to customer locations to support outages and service proposals

Qualifications

• Experience in design engineering or field maintenance/customer service facing role.
• Ability to communicate effectively to technical and non-technical audiences.
• Experience working in global, matrix organizations and leading teams.

Responsibilities

• Respond to customer requests for technical issue resolution using product knowledge and engineering principles.
• Escalate issues and liaise between field and design engineering to drive resolution.
• Establish and maintain relationships with customers to understand and address technical requirements.

Skills

Leadership

Communication

Matrix organization

Technical aptitude

Analytical skills

English fluent

Arabic preferred

Job description

Engineer - Fleet Management

Do you relish the prospect of working with cutting-edge energy technology? Would you enjoy contributing to global energy solutions in a dynamic and evolving industry? Join our Team

The Regional Product Service Engineering team of Engineers supports the current operation and maintenance of Heavy-duty gas turbines, Aero turbines, centrifugal compressor, steam turbine & their Controls system, Protection and Accessory systems.

As product Service engineer controls, you will be responsible for providing timely technical solutions for heavy duty gas turbines and associated auxiliaries.

Collaborate with the best

As a Product Service Engineer for Heavy Duty Gas Turbine, you will be responsible for upholding BH's product integrity by proactively identifying customer issues, investigating technical anomalies, providing technical assessments at both component as well as systems levels, and communicating BH technical solutions to customers.

Specific responsibilities include

• Responding to internal and external customer requests for technical issue resolution, using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices, procedures.
• Escalate issues as required, acting as the liaison between field and design engineering to drive specific technical resolution and to help engineering identify, drive corrective actions.
• Establishing and maintaining relationships with customers to make customers’ technical issues/requirements understood and addressed in a timely manner.
• Leading and program managing root cause analysis/investigation activities for product technical issues.
• Interface with Product Service, System and Design Engineering teams, providing technical leadership to personnel supporting projects assigned to resolve customer technical issues.
• Preparing technical presentations for BH Leaders and Customers ensuring the timely communication of significant issues or developments.
• Traveling to customer locations to:
  • Support customer technical review meetings and present recommendations to champion BH's commitment technical solution
  • Support unplanned/forced outages to meet reliability/availability goals
  • Provide commercial teams with technical support for sales and services proposal activities
• Planning and providing technical engineering oversight to the Contractual Services and Field Services teams during planned outages to meet reliability and availability goals.
• Partnering with the Design Engineering teams and interfacing with external and internal suppliers to facilitate the logistical implementation of Fleet Program technical solutions.

Desired Characteristics

• Have experience in a matrix leadership environment
• Have prior experience in design engineering or field maintenance /customer service facing role.
• Be able to communicate effectively both to technical and non-technical audiences.
• Be able to work well with teams and communicate requests and requirements clearly.
• Have experience working in global, matrix organization & ability to make timely and sound decisions based on data.
• Be able to interface effectively with all levels of an organization and demonstrate leadership to pursue correct engineering actions in adverse conditions or situations.
• Be self-starter with strong technical and analytical skills
• Have strong technical aptitude & problem-solving skills including awareness of applicable engineering tools and systems.
• Have strong and written communication skills
• Have strong interpersonal and leadership skills
• Be fluent in English & considered preference for Arabic speaking.

Work in a way that works for you

We recognise that everyone is different and the way in which people want to work and deliver at their best varies. In this role, we can offer the following flexible working patterns [Select as appropriate] Working flexible hours - flexing the times when you work in the day to help you fit in everything in and work when you are the most productive. This role is working with our customers on-site in locations across the world. When onsite, you will have the flexibility to work in line with customer working patterns. When projects are complete, we offer you the opportunity to take extended leave before you take on your next project.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all our people are developed, engaged, and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input.

Applicants must have work authorization in Saudi Arabia

The Baker Hughes internal title for this role is: Engineering Experienced Professional - Fleet Management

At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry-leading technologies and services to take energy forward. For more than a century, our inventions have revolutionized energy. Today, we are bringing our expertise to make oil and gas safer, cleaner, and more efficient. Our people are the trusted experts, relied on to solve customer challenges big and small. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other. We believe in creating an environment of diversity and inclusion, without bias. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We're makers, inventors, and leaders who aren't afraid of the tough challenges. We believe pushing boundaries will help to lead the way for a new energy future.