End User Support Engineer

exequt MENA; Riyadh; On-site; SAR 60,000 - 100,000; Full time

Job summary

ExeQut is seeking a skilled End User Support Engineer to join our IT Support team in a full-time onsite role. You will handle Level 1/2 support for end users, troubleshoot Windows 10/11 and Microsoft 365, manage Active Directory/Entra ID, and maintain IT assets and documentation.

You will coordinate with infrastructure and security teams, assist in onboarding/offboarding, and ensure compliance with IT security policies and SLAs. Saudi nationals preferred for this position.

Qualifications

• Bachelor's degree or diploma in IT, Computer Science, or a related field.
• 3–5 years of experience in End User / Desktop Support.
• Must be Saudi Nationality.
• Solid experience with Windows 10/11 and Microsoft 365 support.
• Working knowledge of Active Directory and Entra ID fundamentals.
• Basic networking knowledge: TCP/IP, DNS, DHCP, VPN.
• Basic knowledge of endpoint security/EDR solutions.
• Experience with ITSM tools such as ServiceNow, Jira, or BMC.
• Strong troubleshooting and communication skills.

Responsibilities

• Provide Level 1/2 technical support to end users via phone, email, and ticketing systems.
• Troubleshoot Windows, Microsoft 365, applications, laptops, desktops, printers, and peripherals.
• Install, configure, and maintain user workstations and software.
• Manage user accounts, passwords, permissions, and access using Active Directory / Entra ID.
• Support endpoint security, antivirus/EDR, encryption, and device compliance.
• Perform hardware troubleshooting and coordinate repairs/replacements.
• Create, update, and close incidents and service requests in the ITSM/ticketing system.
• Support onboarding and offboarding of employees.
• Maintain IT asset and hardware inventory.
• Escalate complex issues to infrastructure, network, security, or application teams.
• Prepare basic technical documentation and knowledge-base articles.
• Follow IT security policies, procedures, and SLA requirements.

Skills

Troubleshooting

Communication skills

Education

Bachelor's degree or diploma in IT/CS

Tools

ServiceNow

Jira

BMC

Job description

Company Overview

ExeQut is consulting done right. We are a trusted vendor for enterprise apps and portals, and our proprietary development process enables us to deliver on time, avoid common design mistakes, and reduce the total life-cycle cost of ownership. At ExeQut, we prioritize understanding core business issues and developing solutions that add immediate value. Transparency and communication are the cornerstones of our approach. Our projects are partnerships, ensuring that clients are involved in every step of the journey, from inception to completion.

Job Description

We are looking for a skilled and experienced End User Support Engineer to join our IT Support team. In this role, you will be responsible for providing Level 1/2 technical support to end users while ensuring the smooth operation of workstations, applications, and IT services across the organization.

Key Responsibilities

• Provide Level 1/2 technical support to end users via phone, email, and ticketing systems.
• Troubleshoot Windows, Microsoft 365, applications, laptops, desktops, printers, and peripherals.
• Install, configure, and maintain user workstations and software.
• Manage user accounts, passwords, permissions, and access using Active Directory / Entra ID.
• Support endpoint security, antivirus/EDR, encryption, and device compliance.
• Perform hardware troubleshooting and coordinate repairs/replacements.
• Create, update, and close incidents and service requests in the ITSM/ticketing system.
• Support onboarding and offboarding of employees.
• Maintain IT asset and hardware inventory.
• Escalate complex issues to infrastructure, network, security, or application teams.
• Prepare basic technical documentation and knowledge-base articles.
• Follow IT security policies, procedures, and SLA requirements.

Requirements

• Bachelor's degree or diploma in IT, Computer Science, or a related field.
• 3–5 years of experience in End User / Desktop Support.
• Must be Saudi Nationality.
• Solid experience with Windows 10/11 and Microsoft 365 support.
• Working knowledge of Active Directory and Entra ID fundamentals.
• Basic networking knowledge: TCP/IP, DNS, DHCP, VPN.
• Basic knowledge of endpoint security/EDR solutions.
• Experience with ITSM tools such as ServiceNow, Jira, or BMC.
• Strong troubleshooting and communication skills.

Nice to have

• ITIL Foundation certification is preferred.
• Microsoft certifications are an advantage.

Additional Information

• Role Type: Full-Time
• Location: Onsite

Join ExeQut and be part of a dynamic team ensuring seamless technology experiences and reliable support for business success!