Ecommerce Coordinator

Match | ماتش; Jeddah; On-site; SAR 120,000 - 150,000; Full time

Job summary

An E-commerce company located in Jeddah seeks an E-commerce Coordinator to manage daily online operations. Responsibilities include overseeing the online store, managing logistics, and ensuring inventory control. The ideal candidate has a Bachelor's degree in a related field and 2-3 years of experience in e-commerce operations. Strong communication skills in both Arabic and English, as well as proficiency in Excel and various e-commerce systems are essential for this role.

Qualifications

• Proven 2-3 years of experience in ecommerce operation, preferably in online retail business.
• Excellent attention to detail and ability to work under tight deadlines.
• Good verbal and written communication in both Arabic and English.

Responsibilities

• Oversee the day-to-day operations of the online store.
• Collaborate with inventory and warehouse teams to ensure stock levels.
• Monitor courier performance and address issues related to shipping delays.

Skills

Communication skills

Excel proficiency

Collaboration skills

Ability to multitask

Education

Bachelor’s degree in E-commerce, Business Administration, Supply Chain Management, Logistics or Operations Management

Tools

Odoo

Oracle

Salla

Job description

Primary Purpose:

The E-commerce Coordinator is responsible for supporting and ensuring the smooth execution of daily online operations, from order processing to customer service follow up.

Key Accountabilities:

Core:

• Oversee the day‑to‑day operations of the online store.
• Collaborate with inventory and warehouse / demand teams to ensure stock levels.
• Implement inventory control practices to minimize stockouts or overstocking.
• Coordinate with shipping companies and courier to manage logistics and delivery performance.
• Monitor courier performance.
• Address issues related to shipping delays, lost packages, or complaints.
• Monitor customer feedback and address complaints promptly.
• Online Orders Reconciliation Process
• Customer service‑related issues including delayed, missing, or damaged orders.
• Shipping Companies related issues
• Inventory level and sales orders monitoring
• Coordinate with Demand, finance team for online sales and invoices.
• Regularly prepare operational performance reports (daily, weekly, monthly and yearly).
• Prepare Finance reports and reconciliation coordinate
• Fetch order data from ecommerce platforms and Identify Discrepancies.
• Retrieve Warehouse & Fulfillment Data
• Fetch Shipping/Delivery DataIdentify Discrepancies in invoices and stock.
• Investigate & Resolve Issues like mismatching and wrong deliveries

Qualifications:

Education:

Bachelor’s degree in E-commerce, Business Administration, Supply Chain Management, Logistics or Operations Management

Preferred (if applicable): E-commerce, Supply Chain Management, Accounting

Experience:

• Proven 2‑3 years of experience in ecommerce operation, preferably in online retail business.
• Proficiency in Excel, OMS, WMS, ERP systems (Odoo, Oracle, Salla)
• Excellent attention to detail and ability to work under tight deadlines.

Skills:

• Good communication and collaboration skills.
• Proficient in Microsoft office tools like Excel.
• Ability to work under pressure and meet deadlines.
• High attention to detail and ability to multitask.

Language:

Good verbal and written communication in both Arabic and English.