E-commerce Operations Lead: Fulfillment & Data Mastery

Al-Ahli Club Company; Jeddah; On-site; SAR 145,000 - 234,000; Full time

Job summary

Al Ahli Club Company is seeking an E-commerce Operations Senior Specialist to manage the end-to-end daily operation of our online store on Salla. You will own order monitoring, fulfillment with the warehouse, returns, and product master data, serving as the key liaison between Commercial, Marketing, IT, and warehouse teams.

This critical role ensures orders are fulfilled accurately and on time, products go live on Salla, and operational issues are resolved quickly to deliver a seamless fan

Qualifications

• Bachelor's degree in business/commerce or related field.
• 3–5 years in e-commerce operations or order fulfilment.
• Hands-on with Salla or similar platforms.

Responsibilities

• Monitor daily Salla orders and track status through dispatch and delivery.
• Address delays, cancellations, or payment issues.
• Coordinate with warehouse for picking, packing and dispatch.
• Track lead times with warehouse and courier partners; follow up on delays.
• Ensure stock alignment between Salla and warehouse.
• Serve as first contact for IT, Salla, and warehouse issues.
• Escalate system and integration issues to IT and Salla support with details.
• Prepare operations for peak periods like match days and launches.
• Produce daily and weekly reports on orders, fulfilment, and issues.
• Manage returns and exchanges, restock, refunds or replacements.
• Coordinate with Finance and Customer Service for refunds.
• Maintain product master data on Salla (SKUs, titles, prices, images).
• Ensure regular and promotional prices are accurate.
• Coordinate with Marketing for product image scheduling and timely onboarding.
• Audit Salla catalogue for missing or inactive listings.
• Document SOPs for order, return, exchange, and onboarding workflows.

Skills

E-commerce operations

Excel reporting

Cross-functional coordination

Attention to detail

Arabic

English

Education

Bachelor's degree in Business Administration, E-commerce, Supply Chain, Information Systems, or related field

Tools

Salla

Shopify

Zid

Job description

Al Ahli Club Company is seeking an E-commerce Operations Senior Specialist to manage the end-to-end daily operation of our online store on Salla. You will own order monitoring, fulfillment with the warehouse, returns, and product master data, serving as the key liaison between Commercial, Marketing, IT, and warehouse teams.

This critical role ensures orders are fulfilled accurately and on time, products go live on Salla, and operational issues are resolved quickly to deliver a seamless fan