E-Commerce & Omni-Channel Development Lead

Tech Sales Jobs; Jeddah; Sur place; SAR 350 000 - 550 000; Plein temps

Résumé du poste

Abbott Nutrition International in Jeddah is seeking an E-Commerce & Omni-Channel Development Lead to accelerate digital commerce growth across key customers, marketplaces, pharmacy chains, and direct-to-consumer touchpoints.

You will collaborate with Sales, Marketing, Trade Marketing, Supply Chain and Regulatory teams to ensure Abbott Nutrition brands are represented online while maintaining compliance; drive digital shelf excellence, shopper engagement and omnichannel customer journeys.

Qualifications

• 8+ years of experience in FMCG, Healthcare, Nutrition, or Retail.
• 3-5 years leading e-commerce and/or omni-channel functions.
• Strong experience managing online retailers, pharmacy chains, and marketplace platforms.
• Experience in highly regulated healthcare or nutrition categories preferred.

Responsabilités

• Develop and execute Abbott Nutrition's e-commerce and omni-channel growth strategy.
• Drive annual sales, market share, and profitability targets across digital channels.
• Lead seamless consumer and shopper experiences across online and offline channels.
• Collaborate with customer teams to develop integrated online-to-offline activation plans.
• Monitor digital shelf KPIs and ensure content governance across partners.
• Partner with Supply Chain, Medical Affairs, Regulatory, and Finance to ensure compliant execution.

Connaissances

Strategic Thinking

Revenue Growth Management

Joint Business Planning

Category Development

Formation

Bachelor's Degree

MBA preferred

Description du poste

E-Commerce & Omni-Channel Development

Location: Saudi Arabia - Jeddah

Category: Sales

Employment Type: Full time

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position is based in our Jeddah location within Abbott Nutrition International (ANI).

Divisional Information

Abbott Nutrition International (ANI)

Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading brands – including Similac®, PediaSure®, Pedialyte®, Ensure®, Glucerna® and ZonePerfect® – to help get the nutrients they need to live their healthiest life.

Purpose of the Role

The E-Commerce & Omni-Channel Development Lead is responsible for accelerating the growth of Abbott Nutrition's digital commerce business by developing and executing e-commerce and omni-channel strategies across key customers, marketplaces, pharmacy chains, quick commerce platforms, and direct-to-consumer touchpoints.

The role will drive sustainable growth of Abbott's Nutrition portfolio by enhancing digital shelf excellence, improving online shopper engagement, optimizing customer journeys, and creating seamless omni-channel experiences that support both healthcare professional recommendations and consumer purchasing behavior.

Working closely with Sales, Marketing, Medical Affairs, Trade Marketing, Supply Chain, and Digital teams, the role ensures Abbott Nutrition brands are effectively represented and activated across all digital channels while maintaining compliance with company and healthcare regulations.

Key Responsibilities

E-Commerce Strategy & Growth

• Develop and execute Abbott Nutrition's e-commerce and omni-channel growth strategy in line with business objectives.
• Deliver annual sales, market share, and profitability targets across digital channels.
• Identify growth opportunities across pure-play e-commerce, pharmacy e-commerce, marketplaces, quick commerce, and omni-retail customers.
• Build joint business plans with key e-commerce partners to accelerate category and brand growth.

Omni-Channel Development

• Lead the development of seamless consumer and shopper experiences across online and offline channels.
• Drive omni-channel initiatives that connect healthcare professional engagement, retail activation, pharmacy recommendations, and digital conversion.
• Partner with customer teams to develop integrated online-to-offline activation plans.
• Support implementation of innovative digital solutions that improve customer engagement and purchasing convenience.

Digital Shelf Excellence

• Ensure best-in-class product content across all digital platforms.
• Improve product discoverability through search optimization, category placement, content enhancement, and digital merchandising.
• Monitor digital shelf KPIs including:
  • Availability
  • Content compliance
  • Search rankings
  • Ratings & reviews
  • Share of search
• Establish governance and execution standards across all e-commerce partners.

Shopper Marketing & Consumer Engagement

• Collaborate with Marketing and Trade Marketing teams to develop digital-first activation plans.
• Drive online campaigns, media investments, and promotional activities to increase traffic and conversion.
• Support shopper journey optimization using first party and retailer data.
• Develop initiatives that increase consumer loyalty, retention, and repeat purchase rates.

Analytics & Business Performance

• Monitor and analyze business performance across digital channels.
• Develop dashboards and management reports tracking:
  • Sales
  • Market share
  • Traffic
  • Conversion
  • Basket size
  • ROI
• Leverage data and insights to identify growth opportunities and improve commercial effectiveness.

Cross-Functional Leadership

• Partner with Supply Chain & Distributers to ensure product availability and reduce out-of-stock occurrences.
• Work closely with Medical Affairs and Regulatory teams to ensure compliance of digital content and communications.
• Collaborate with Finance on forecasting, investment tracking, and profitability management.
• Support digital transformation initiatives across the commercial organization.

Key Performance Indicators (KPIs)

Financial

• E-commerce Net Sales Growth.
• Market Share Growth.
• Gross Profit Contribution.
• Revenue Delivery vs Plan.

Commercial Excellence

• Digital Shelf Compliance.
• Share of Search.
• Product Availability (OSA).
• Online Assortment Coverage.

Consumer Metrics

• Conversion Rate
• Average Order Value
• Repeat Purchase Rate
• Customer Acquisition & Retention

Execution Metrics

• Joint Business Plan Delivery.
• Promotional ROI.
• Customer Satisfaction.
• Omni-Channel Program Adoption.

Qualifications

• Bachelor's Degree in Business Administration, Marketing, Pharmacy, Nutrition, Digital Commerce, or related field.
• MBA preferred.
• Additional certifications in E-Commerce, Digital Marketing, Analytics, or Commercial Excellence are advantageous.

Experience

• 8+ years of experience in FMCG, Healthcare, Nutrition, Consumer Health, or Retail industries.
• Minimum 3-5 years leading e-commerce and/or omni-channel commercial functions.
• Strong experience managing key online retailers, pharmacy chains, and marketplace platforms.
• Demonstrated success delivering profitable growth through digital commerce channels.
• Experience working in highly regulated healthcare or nutrition categories preferred.

Critical Competencies

Commercial Leadership

• Strategic Thinking.
• Revenue Growth Management.
• Joint Business Planning.
• Category Development.

Digital Commerce Excellence

• E-Commerce Strategy.
• Digital Shelf Optimization.
• Retail Media & Performance Marketing.
• Marketplace Management.
• Omni-Channel Development.

Analytics

• Data Interpretation.
• Consumer Insights.
• Business Performance Management.
• Forecasting and ROI Analysis.

Leadership

• Stakeholder Management.
• Influencing & Negotiation.
• Project Management.
• Change Leadership.

Abbott is an Equal Opportunity Employer, committed to employee diversity.