Dynamics 365 CE Functional Manager: Lead & Deliver

Accenture Middle East; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading consulting firm in Riyadh is looking for a Dynamics 365 Functional Consultant (Manager) who will bridge business stakeholders and technical teams. This position involves designing, configuring, and delivering Dynamics 365 Customer Engagement solutions while ensuring alignment with business processes. The candidate must have substantial experience in implementation and a strong focus on innovative solutions that drive business value. Skills in requirement gathering, solution design, and client advisory are crucial for success in this role.

Qualifications

• Proven experience in Dynamics 365 CE implementation and configuration.
• Strong expertise in requirements gathering and solution design workshops.
• Hands-on experience with Dynamics 365 CE modules like Sales, Customer Service, Marketing.

Responsibilities

• Facilitate workshops to capture and document business requirements.
• Design Dynamics 365 CE solutions and configure business processes.
• Lead implementation of modules and execute comprehensive test plans.
• Deliver end-user training and maintain documentation for solutions.
• Provide post-go-live support to clients and recommend improvements.

Skills

Dynamics 365 CE implementation

Requirement gathering

Solution design

Configuration of entities

Power Platform usage

Education

Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230)

Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate (MB-210)

Microsoft Certified: Power Platform Functional Consultant Associate (PL-200)

Microsoft Certified: Power Platform Solution Architect Expert (PL-600)

Microsoft Certified: Azure Fundamentals (AZ-900)

Job description

A leading consulting firm in Riyadh is looking for a Dynamics 365 Functional Consultant (Manager) who will bridge business stakeholders and technical teams. This position involves designing, configuring, and delivering Dynamics 365 Customer Engagement solutions while ensuring alignment with business processes. The candidate must have substantial experience in implementation and a strong focus on innovative solutions that drive business value. Skills in requirement gathering, solution design, and client advisory are crucial for success in this role.