Duty Manager

Hilton; Saudi Arabia; Remote; SAR 120,000 - 180,000; Full time

Job summary

Hilton in Saudi Arabia seeks a Manager on Duty to oversee daily hotel operations in the absence of the General Manager, ensuring smooth front desk, guest services, and room inventory management.

You will lead a hospitality-driven team, delivering memorable guest experiences, training staff, and monitoring safety and service quality. Collaborate across departments to maintain peak performance and guest satisfaction.

Qualifications

• Experience in hotel operations management.
• Strong guest service orientation and communication skills.
• Ability to lead, coach and develop a team.

Responsibilities

• Manage daily hotel operations including front desk, staffing, and room inventory.
• Delight guests with proactive, friendly service and prompt issue resolution.
• Assist across departments, providing bell service or front desk support as needed.
• Monitor property safety, security, and service quality; address issues promptly.
• Provide regular training and updates to inform staff about offerings and local attractions.
• Track guest satisfaction metrics and identify trends to drive improvements.
• Supervise and develop team members, fostering a positive workplace.

Job description

Job Identification: 229683

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Manager on Duty , you’re not just overseeing hotel operations in the absence of the General Manager – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Manage daily hotel operations: Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance

• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner

• Assist across departments: Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods

• Monitor the property: Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly

• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions

• Track and improve performance: Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed

• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands (https://www.hilton.com/en/brands/) , and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.