Duty Manager

AccorHotel; Eastern Province; On-site; SAR 134,000 - 201,000; Full time

Job summary

AccorHotel in Dhahran, Saudi Arabia seeks an experienced Duty Manager to oversee hotel operations during assigned shifts, ensuring guest satisfaction and seamless coordination across departments.

The ideal candidate will lead, motivate, and mentor teams, manage scheduling, monitor safety standards, and report on performance metrics while upholding AccorHotel's service excellence and operational integrity.

Qualifications

• Bachelor's degree in Hospitality Management or related field, or equivalent experience in hotel operations management.
• Proven experience in hotel management, hospitality operations, or a supervisory role.

Responsibilities

• Supervise all hotel operations during assigned shifts including front desk, housekeeping, food & beverage and maintenance.
• Ensure exceptional guest satisfaction by responding promptly to guest requests, complaints and emergencies with empathy and professionalism.
• Manage staffing levels, delegate tasks, and motivate team members to deliver service excellence.
• Monitor adherence to hotel policies, health & safety regulations and quality standards across all areas.
• Conduct regular inspections of guest rooms, public areas and facilities for cleanliness and safety.
• Handle conflict resolution and problem-solving with assertiveness and transparency.
• Collaborate with other departments to ensure seamless coordination and unified service delivery.
• Prepare and maintain shift reports documenting incidents, guest feedback, operations updates and performance metrics.
• Support management with employee training, scheduling, performance evaluations and onboarding.

Skills

Leadership

Customer service

Communication

Conflict resolution

Organizational skills

Problem-solving

Shift management

Staff coordination

Cash handling

Health and safety

PMS software

Education

Bachelor's degree in Hospitality Management

Tools

Hotel management software

Property management systems

Job description

We re looking for an experienced and detail-oriented Duty Manager to join our team in Dhahran Saudi Arabia

In this pivotal role you ll oversee all hotel operations during your assigned shift ensuring seamless coordination across all departments while maintaining our commitment to exceptional guest experiences and operational excellence

As a Duty Manager you ll be the driving force behind our team s success demonstrating leadership resilience and a customer-focused approach in every interaction

• Supervise all hotel operations during assigned shifts including front desk housekeeping food and beverage and maintenance departments
• Ensure exceptional guest satisfaction by responding promptly and effectively to guest requests complaints and emergencies with empathy and professionalism
• Manage staffing levels delegate tasks strategically and motivate team members to deliver outstanding service and achieve departmental goals
• Monitor strict adherence to hotel policies health and safety regulations and quality standards across all operational areas
• Conduct regular inspections of guest rooms public areas and facilities to maintain cleanliness safety and operational efficiency
• Handle conflict resolution and problem-solving with assertiveness and transparency addressing guest issues and team concerns constructively
• Liaise and collaborate with other hotel departments to ensure seamless coordination clear communication and unified service delivery
• Prepare and maintain comprehensive shift reports documenting incidents guest feedback operational updates and performance metrics
• Support the management team with employee training scheduling performance evaluations and onboarding initiatives as needed
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• Ensure financial control measures are followed including cash handling accuracy billing verification and inventory management
• Respond decisively to emergencies and operational challenges maintaining composure and implementing effective solutions
• Analyze operational data and guest feedback to identify improvement opportunities and contribute to strategic planning

Required Skills and Experience:

• Proven experience in hotel management, hospitality operations, or a related supervisory role
• Strong leadership and interpersonal skills with the ability to inspire and motivate diverse teams
• Excellent customer service and communication abilities, both written and verbal
• Demonstrated ability to remain calm, decisive, and resilient under pressure
• Strong organizational and time management skills with meticulous attention to detail
• Proficiency in problem-solving and conflict resolution
• Experience with shift management, scheduling, and staff coordination
• Solid understanding of financial control, cash handling, and inventory management
• Knowledge of health and safety regulations and compliance requirements
• Proficiency with hotel management software and property management systems (preferred)
• Experience with incident reporting, documentation, and emergency response procedures

Required Education and Certifications:

• Bachelor's degree in Hospitality Management, Business Administration, or related field, OR equivalent professional experience in hotel operations management

Essential Qualities:

• Flexibility to work various shifts, including nights, weekends, and holidays
• Ability to work collaboratively in a fast-paced, dynamic environment
• Strong analytical skills and attention to operational metrics
• Commitment to inclusive practices and supporting team development
• Professional demeanor with transparent and ethical decision-making approach