Director of Awareness, Communication & Beneficiary Support

Client of Rawaj Company for Recruitment; Riyadh; On-site; SAR 340,000 - 600,000; Full time

Job summary

Client of Rawaj Company for Recruitment seeks a Director of Awareness Communication & Beneficiary Support to lead the organization’s communication and beneficiary support functions. The role focuses on stakeholder engagement, public awareness, and service excellence aligned with strategic objectives.

The position requires strong leadership to manage campaigns, official spokespeople, and multi-channel communications, with emphasis on executive reporting and governance.

Qualifications

• Excellent communication, negotiation and relationship management skills.
• Fluency in English; experience in international and multicultural environments preferred.
• Ability to plan and measure campaign performance and prepare executive-level reports.

Responsibilities

• Lead the organization's communication awareness and beneficiary support functions to drive stakeholder engagement and service excellence.
• Manage local and international communication campaigns across channels and audiences.
• Oversee official spokespersons and development of messaging and materials.
• Align communication priorities with organizational objectives and strategic direction.
• Develop dashboards and reports for the CEO and Executive Committee.
• Oversee beneficiary support services and SLA adherence.
• Manage external providers for awareness, communication and beneficiary support.

Skills

Communication skills

English fluency

Stakeholder management

Executive reporting

Education

Bachelor's/Master's in Media/Corporate Communication/Public Relations/Marketing

Tools

Media analytics tools

Job description

Leverage your abilities and join the dynamic team of a leading company operating in the government services and process facilitation sector The Director Awareness Communication amp Beneficiary Support will lead the organization s communication awareness and beneficiary support functions to drive effective stakeholder engagement public awareness and service excellence aligned with the organization s strategic objectives The role will oversee media relations government and international stakeholder engagement communication campaigns and beneficiary support services ensuring all initiatives are delivered with high impact consistency and alignment with corporate priorities

Key Accountabilities

• Develop lead and continuously improve the organization s communication awareness and beneficiary support strategy framework and reporting standards
• Manage local and international communication campaigns and awareness initiatives across multiple channels and audiences
• Build and maintain strong relationships with government entities international representations media outlets and influencers
• Oversee the management of official spokespersons and the development of key messaging and communication materials
• Work closely with senior leadership to align communication priorities with organizational objectives and strategic direction
• Develop executive-level dashboards campaign performance reports and impact analyses for the CEO and Executive Committee
• Oversee beneficiary support services including complaints and inquiries management prioritization and adherence to service level agreements SLAs
• Manage and evaluate service providers responsible for awareness communication and beneficiary support defining scope of work and monitoring performance
• Ensure communication governance documentation approvals and reporting are aligned with internal policies and regulatory requirements
• Promote best practices in campaign measurement engagement analytics reach and impact assessment
• Lead coach and develop the communication and beneficiary support team to build organizational capability
• Drive stakeholder alignment communication and change management across business functions
• Track communication outcomes beneficiary satisfaction and lessons learned to continuously improve service delivery

Qualifications

• Bachelor's or Master's degree in Media, Corporate Communication, Public Relations, Marketing, or a related field.
• Significant experience managing communication, awareness, and media campaign strategies locally and internationally.
• Proven experience managing relationships with government entities, international representations, media, and influencers.
• Experience managing official spokespersons and developing communication and messaging materials.
• Strong ability to plan and measure campaign performance, analyze impact, and prepare executive-level reports and presentations.
• Experience managing beneficiary support services, complaints, inquiries, prioritization, and service level agreements (SLAs).
• Experience managing awareness, communication, and beneficiary support service providers, including scope definition and performance monitoring.
• Strong knowledge of media analytics tools, engagement measurement, reach, and impact tracking.
• Excellent communication, negotiation, relationship management, and executive reporting skills.
• Fluency in English; experience in international and multicultural environments is preferred.
• Professional certifications in Corporate Communication, Public Relations, Marketing, or Customer Experience Management are preferred.
• Experience with the direct Hajj model, pilgrim categories, and countries is preferred.