Direct-to-Fan CRM & Lifecycle Marketer

Confidential Careers

Riyadh

On-site

SAR 100,000 - 150,000

Full time

3 days ago

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Job summary

Confidential Careers is seeking a CRM Specialist to lead data-driven fan engagement campaigns across multiple channels in a fast-paced sports environment. You will own lifecycle marketing—from planning to execution—and partner with cross-functional teams to maximize acquisition, retention and commercial performance.

The ideal candidate has hands-on experience with multi-channel campaigns, strong analytics, and a passion for customer-centric marketing.

Qualifications

Experience in CRM, lifecycle marketing or campaign management.
Experience managing multi-channel digital campaigns.
Experience with CRM/marketing platforms such as Salesforce Marketing Cloud, Braze, Adobe Campaign or similar.
Strong analytical skills and ability to translate data into actionable insights.
Understanding of segmentation, personalization and customer lifecycle marketing.

Responsibilities

Create and manage CRM campaigns across email, WhatsApp, SMS and push notifications.
Support campaign planning, scheduling and customer lifecycle initiatives.
Segment audience data to deliver targeted and personalized communications.
Work closely with internal teams to identify opportunities to improve fan engagement, acquisition, retention and commercial performance.
Analyze campaign performance and provide insights and recommendations for improvement.
Monitor CRM database health, data quality and first-party data growth.
Continuously test and optimize campaign content, audiences, timing and channels.
Ensure campaigns are accurately built, tracked and quality checked.