Department Manager - Gymshark - Riyadh

Al Tayer Group Career site; Riyadh; On-site; SAR 134,000 - 212,000; Full time

Job summary

Al Tayer Insignia in Riyadh is seeking a store manager to lead a high-performance team, drive sales, and uphold luxury brand standards across boutiques and outlets.

You will monitor operations, coach staff, manage stock, and ensure excellent customer experiences while adhering to policy and safety guidelines.

Qualifications

• Graduate in any discipline.
• 3-5 years experience running a profitable retail store.

Responsibilities

• Drive sales and monitor performance to meet targets.
• Ensure excellent customer service and resolve complaints promptly.
• Minimise stock loss by following ATG policies and procedures.
• Analyse stock data to maximise sales opportunities.
• Prepare stock takes in collaboration with the Operations team.
• Coordinate promotions and brand activities effectively.
• Maintain professional relationships with key partners.
• Ensure policies and Health & Safety standards are followed.
• Provide leadership and direction to team members toward goals.
• Coach and develop staff for higher level roles.

Skills

Customer service

Team leadership

Sales analysis

Education

Graduate in any discipline

Job description

At Al Tayer Insignia, your career is more than a job — it’s a journey into the heart of luxury retail. For over 40 years, we’ve partnered with the world’s most iconic brands, creating award-winning retail experiences across our boutiques, department stores, and leading online platforms. With stores and outlets across the GCC and a truly seamless omnichannel presence, we bring style, innovation, and heritage together. Here, you’ll join a diverse, customer obsessed, passionate team that celebrates creativity, values individuality, and empowers you to grow. Join us on our journey, reimagining fashion and redefining the meaning of luxury in the region.

Job Description

To manage and develop the team in order to achieve high levels of revenue, whilst maintaining brand image, operational compliance and customer satisfaction

Responsibilities

Functional Roles and Responsibilities

• Drive sales, monitor performance and identify commercial opportunities and make recommendations to meet and exceed sales targets
• Cultivate a culture of excellent customer service, leading by example. Resolve customer complaints effectively and promptly.
• Minimise stock loss through the management, implementation and adherence of ATG policies and procedures.
• Analyse stock management information available to ensure sales opportunities are maximised.
• Provide and analyse reports in order to gain understanding of current performance trends, to identify commercial opportunities and ensure Buying/Planning are aware of stock related feedback.
• Prepare and implement stock takes in store in liaison with the Operations team.
• Recommend, manage and/or support sales promotions and brand activities through effective planning and preparation to meet expectations. Feedback to relevant parties.
• Establish and maintain effective professional relationships with key business partners.
• Ensure all Company policies and procedures are implemented and adhered to.
• Ensure Company Health & Safety standards are adhered to at all times
• Understand customer profiles and ensure feedback is provided on Marketing, Buying and Planning to relevant parties
• Ensure Visual Merchandising standards are maintained within brand guidelines. Implement Company expectations of standards, maintenance and cleanliness.
• Monitor sales per square foot to ensure maximum productivity within brand and store specifications
• Keep abreast of market trends and competitor activity and provide feedback/recommendations to the Company.

People Management Roles and Responsibilities

• Provide leadership and direction to team members towards the achievement of goals and objectives
• Coach and motivate team to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles.

Qualifications

Education/Certification and Continued Education

• Graduate in any discipline

Years of Experience

• 3-5 years experience of successfully running a profitable retail store