Debt Collector

Sika; Al Khobar; On-site; SAR 67,000 - 112,000; Full time

Job summary

Sika is seeking a Debt Collector in the Eastern Province to manage and collect receivables while sustaining strong customer relationships. The role works closely with Sales, Customer Service, and Finance to resolve payment issues and support cash flow objectives.

The position involves calling, emailing, visiting customers, and preparing aging reports to track performance and ensure timely payments. Strong communication and negotiation skills are essential.

Qualifications

• Experience in debt collection and cash collection processes.
• Strong communication and negotiation skills.
• Ability to work with cross-functional teams.

Responsibilities

• Monitor customer accounts and outstanding balances on a regular basis.
• Conduct collection activities through phone calls, emails, customer visits, and formal correspondence.
• Follow up on due and overdue invoices to ensure timely payment collection.
• Maintain accurate records of collection activities, customer commitments, and payment schedules.
• Prepare and distribute customer statements and aging reports.
• Reconcile customer accounts and investigate outstanding discrepancies.
• Collaborate with Sales to resolve payment issues and disputes.
• Support credit assessments and recommend credit limits when needed.
• Coordinate with customers and internal teams to resolve disputes and payment-related issues.
• Prepare weekly and monthly collection status reports and monitor aging metrics.

Skills

Debt collection

Customer service

Communication

Negotiation

Job description

Job Purpose

The Debt Collector is responsible for managing and collecting outstanding customer receivables to ensure timely cash collection and maintain a healthy accounts receivable portfolio. The role works closely with the Sales Team, Customer Service, Finance, and customers to resolve payment issues, reduce overdue balances, and support the achievement of the company's cash flow objectives while maintaining strong customer relationships.

Key Responsibilities

Collection & Receivables Management

• Monitor customer accounts and outstanding balances on a regular basis.
• Conduct collection activities through phone calls, emails, customer visits, and formal correspondence.
• Follow up on due and overdue invoices to ensure timely payment collection.
• Maintain accurate records of collection activities, customer commitments, and payment schedules.
• Prepare and distribute customer statements and aging reports.
• Reconcile customer accounts and investigate outstanding discrepancies.

Sales Support

• Collaborate closely with the Sales Team to resolve customer payment issues and collection disputes.
• Support sales operations by providing customer credit and payment status information.
• Participate in customer meetings when required to discuss outstanding balances and payment plans.
• Escalate high-risk accounts and collection concerns to management and relevant sales personnel.
• Assist in evaluating customer creditworthiness and recommending credit limits.

Dispute Resolution

• Coordinate with customers and internal departments to resolve invoice disputes, delivery concerns, pricing discrepancies, and other payment-related issues.
• Track disputed invoices and ensure timely resolution to facilitate collection.
• Maintain positive and professional relationships with customers while enforcing company credit policies.

Reporting & Compliance

• Prepare weekly and monthly collection status reports.
• Monitor customer aging, overdue balances, and collection performance indicators.
• Ensure compliance with company financial policies and internal control procedures.
• Identify collection risks and recommend corrective actions to management.
• Support internal and external audit requirements related to receivables.