D365 F&O End-User Support & Training Specialist

REDA Hazard Control; Al Khobar; Sur place; SAR 144 000 - 240 000; Plein temps

Résumé du poste

REDA Hazard Control is seeking a Dynamics 365 F&O End User Support Specialist to serve as the primary contact for internal users, helping them navigate, troubleshoot, and maximize the value of our D365 F&O environment across Finance, Supply Chain, and Inventory.

You will provide Tier 1/2 support, handle incident management, and assist with SOPs and training materials. Collaboration with IT will ensure requirements are translated into actionable resolutions.

Qualifications

• 2+ years of hands-on Microsoft Dynamics 365 Finance & Operations support experience.
• Strong understanding of core ERP business processes in Finance, SCM, or Inventory.
• Analytical skills to distinguish user errors from system bugs and trace data flow.

Responsabilités

• Provide Tier 1/Tier 2 user support for D365 F&O issues.
• Troubleshoot workflows, data integration issues, and security roles; escalate when needed.
• Create SOPs and best-practice guidance for financial and operational modules.
• Develop and maintain user guides, FAQs, and training materials; conduct onboarding.
• Collaborate with IT/Development to communicate requirements and track resolutions.

Connaissances

D365 F&O experience

ERP Finance & SCM

Analytical thinking

Communication

D365 Certifications

Outils

Dynamics 365

Power Platform

Description du poste

REDA Hazard Control is seeking a Dynamics 365 F&O End User Support Specialist to serve as the primary contact for internal users, helping them navigate, troubleshoot, and maximize the value of our D365 F&O environment across Finance, Supply Chain, and Inventory.

You will provide Tier 1/2 support, handle incident management, and assist with SOPs and training materials. Collaboration with IT will ensure requirements are translated into actionable resolutions.