Customer Support Representative.

Tabby; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A financial technology company seeks a Customer Experience Representative in Riyadh to enhance customer satisfaction. The role includes supporting customers via chat and phone, testing new digital tools, and collaborating for improved customer experience. Candidates should possess proficiency in both English and Arabic, hold a Post Graduate degree, and demonstrate excellent analytical and communication skills. The position offers a competitive salary package, medical insurance, and a supportive work environment.

Benefits

Transportation allowance

Social Insurance

Medical Insurance

Qualifications

• Strong command of English and Arabic, both written and spoken.
• Post Graduate degree in a relevant field preferred.
• Excellent communication and analytical skills.

Responsibilities

• Support Tabby customers over chat and phone calls.
• Utilize and test new digital and AI tools.
• Implement customer service policies aligned with company objectives.
• Provide insights and feedback on customer queries.
• Collaborate with colleagues to uphold customer satisfaction.

Skills

Proficiency in both written and spoken English and Arabic

Excellent analytical skills

Communication skills

Problem-solving skills

Ability to multitask

Soft skills

Education

Post Graduate Degree, preferably in math, business, marketing, finance

Job description

About the role

Join us in transforming customer experience at Tabby! As a Customer Experience Representative, you’ll play a crucial role in ensuring every interaction leaves a lasting positive impact. This isn’t just a job; it’s a chance to champion our customers and set new standards in satisfaction.

Package

Pay rate varies according to Arabic and English language skills:

• Starting from 15,000 to 32,000 EGP Gross (Salary + KPI's)
• Transportation allowance
• Social Insurance
• Medical Insurance

Department: Customer Support Ops, Employment Type: Full Time, Location: Egypt, Workplace type: Onsite.

Key Responsibilities

• Support Tabby customers over chat and phone calls and answer their queries
• Utilize and test new digital and AI tools that we are implementing in our call centers and provide feedback to leadership
• Champion and implement customer service policies and procedures that align with company objectives
• Provide insights and feedback on customer queries to help us identify areas of improvements and optimization of customer experience
• Collaborate with your colleagues across different teams to ensure we continue to uphold our customer experience satisfaction, exceed our CSAT scores and become renowned for being the center of best customer experience globally.

Skills, Knowledge and Expertise

• Proficiency in both written and spoken English and Arabic
• Post Graduate Degree, preferably in math, business, marketing, finance
• Excellent analytical, communication, and problem-solving skills
• Good self-awareness and excellent soft-skills
• Ability to multitask, meet deadlines, and work in a fast-paced environment
• Ability to work effectively and build strong relationships with cross-functional teams
• Ability to handle pressure

About Tabby

Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money. Tabby’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region. Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.