Customer Success & Sales Associate

Sanabil Studio; Riyadh; On-site; SAR 89,000 - 134,000; Full time

Job summary

Sanabil Studio is seeking a proactive Customer Success & Sales Associate to support the interior design team through the sales journey. You will nurture relationships, follow up on proposals, negotiate, and identify upsell opportunities, acting as the primary contact from first conversation to project signing.

You will collaborate with designers, CX, and marketing to ensure a seamless experience, with CRM updates and strong cross-functional communication at the core of the role.

Qualifications

• Excellent spoken and written English and Arabic required.

Responsibilities

• Own customer follow-ups after proposals and negotiations.
• Build strong relationships with customers and become their primary point of contact throughout the sales journey.
• Understand customer concerns, answer questions, and handle objections.
• Convert qualified opportunities into signed projects.
• Identify upselling opportunities and maximize project value.
• Join meetings with Interior Designers and occasionally lead customer meetings when needed.
• Qualify new inbound leads when required.
• Work closely with Design, CX, and Marketing teams for smooth handovers.
• Keep all customer interactions updated in the CRM.
• Meet sales and conversion targets while delivering an outstanding customer experience.

Skills

Bilingual English/Arabic

Sales mindset

Negotiation

Upselling

Customer relationships

Cross-functional collaboration

Strong follow-up

Organized

Tools

CRM software

Digital tools

Job description

Sanabil Studio is a venture builder that blends industry expertise, technology, and startup know-how to turn bold ideas into real businesses. We take concepts from zero to launch, and when a venture proves its potential, we back it with seed funding and hands-on support to help it scale. At Revie, we believe great design combines technology with human understanding. We use smart tools to simplify the interior design and execution process, but what truly sets us apart is our attention to detail and focus on each client's needs. We are an interior design and execution company in Riyadh, helping you transform your space from concept to reality, from planning and design to execution and furnishing. Our team of interior designers and contractors ensures high-quality delivery at every stage, with a clear and structured experience from start to finish.

About The Role

We're looking for a highly proactive, customer-focused Customer Success & Sales Associate to support our Interior Design team throughout the sales journey.

This role is responsible for building strong relationships with customers, following up after proposals and negotiations, increasing conversion rates, and identifying upselling opportunities. You'll work closely with our designers, CX, and marketing teams to ensure every qualified customer receives an exceptional experience from the first conversation until the project is signed.

THE ROLE:

• Own customer follow-ups after proposals and negotiations.
• Build strong relationships with customers and become their primary point of contact throughout the sales journey.
• Understand customer concerns, answer questions, and confidently handle objections.
• Convert qualified opportunities into signed projects.
• Identify upselling opportunities and maximize project value.
• Join meetings with Interior Designers and occasionally lead customer meetings when needed.
• Qualify new inbound leads when required.
• Work closely with the Design, CX, and Marketing teams to ensure smooth communication and handovers
• Keep all customer interactions updated in the CRM.
• Meet sales and conversion targets while delivering an outstanding customer experience.

THE PROFILE: You're probably a fit if...

• You have excellent spoken and written English and Arabic; strong communication in both languages is essential.
• You are a confident communicator who enjoys speaking with customers over calls, WhatsApp, and video meetings.
• You have a strong sales mindset with proven experience in objection handling, negotiation, and upselling.
• You naturally build trust and long-term relationships with customers.
• You are a collaborative team player who communicates proactively and enjoys working cross-functionally.
• You are a quick learner who can become independent with new tools and processes.
• You are highly organized, with strong follow-up skills and attention to detail.
• You are comfortable using CRMs and digital tools. Bonus: 2+ years in Sales, Customer Success, Account Management, or Business Development; experience in high-value or consultative sales; experience in Interior Design, Architecture, Furniture, Real Estate, or Home Improvement is a plus.

WHAT SUCCESS LOOKS LIKE:

• Build strong relationships with customers and designers.
• Follow up consistently and professionally.
• Improve proposal-to-sign conversion rates.
• Identify and close upsell opportunities.
• Work independently with minimal supervision.
• Be recognized as someone who communicates well across teams and contributes positively to the company culture.