Customer Service Representative

Infojini Inc; Jeddah; Hybrid; SAR 120,000 - 150,000; Full time

Job summary

A customer service firm in Jeddah is seeking individuals to join their team in a hybrid role. This position requires handling customer queries and providing quality service while adhering to SOPs. Ideal candidates will have a friendly attitude, effective communication skills, and the ability to multitask. Freshers are welcome to apply, making it an excellent opportunity for new graduates looking to start their career in customer service.

Qualifications

• 0 to 4 years of experience in customer service, welcoming freshers.
• Strong verbal and written communication skills are essential.
• Ability to handle difficult customers with professionalism.

Responsibilities

• Handle customer interactions via voice, email, or chat professionally.
• Gather information and resolve routine customer issues.
• Maintain accurate documentation and ensure follow-up.

Skills

Customer service orientation

Effective communication

Rapport building

Problem-solving

Multitasking

Basic computer knowledge

Job description

Mode: Hybrid

Experience 0 to 4 years

We are welcoming to freshers as well

Job Summary

Responsible for delivering quality customer service by handling customer queries, resolving routine issues, and ensuring compliance with defined SOPs.

Key Responsibilities

• Handle customer interactions via voice, email, or chat professionally.
• Gather required information and resolve routine customer issues using a systematic approach.
• Communicate customer requirements clearly as per SOPs and knowledge management systems.
• Handle difficult customers with empathy, patience, and professionalism.
• Maintain accurate documentation and ensure timely follow-up.

Skills & Requirements

• Strong customer service orientation with a friendly and positive attitude.
• Effective verbal and written communication skills.
• Ability to build rapport quickly and treat others with courtesy and respect.
• Adaptable communication style to work with diverse customers.
• Good problem-solving and multitasking skills.
• Basic computer knowledge, good typing speed, and familiarity with MS Office.
• Strong work ethic with ability to work independently.